Remote Customer Service & Sales Support

SHAWAWN WILLIAMS

*** ****** **. • West Monroe, LA 71291

n 318-***-**** • Customer Service Specialist (Remote) PROFESSIONAL SUMMARY

Detail-oriented and results-driven Customer Service Specialist with strong experience in client relations, sales support, account management, and administrative coordination. Proven ability to communicate effectively with diverse customers, resolve issues efficiently, and maintain professionalism in remote and fast-paced environments. Skilled in building trust, handling sensitive information, and delivering solutions that improve customer satisfaction and retention. CORE SKILLS

• Customer Support & Issue Resolution

• Remote Communication (Phone, Email, Chat)

• Account Management & Follow-Up

• Sales Support & Client Education

• Data Entry & Documentation

• Time Management & Multitasking

• Professional Phone Etiquette

• Confidential Information Handling

PROFESSIONAL EXPERIENCE

Independent Agent – Slice Merchant Services

• Consult with small and medium-sized businesses to assess payment processing needs.

• Sell and distribute credit card processing equipment and services.

• Provide ongoing customer support, troubleshooting, and account assistance.

• Educate clients on payment solutions, pricing structures, and compliance standards.

• Maintain detailed client records and follow-up communications.

• Build long-term business relationships through trust and reliability. Customer Outreach & Administrative Support

• Responded to customer inquiries via phone and email with professionalism and accuracy.

• Managed scheduling, documentation, and internal communications.

• Assisted with promotional outreach, community engagement, and client follow-up.

• Maintained organized records and ensured timely responses to inquiries.

• Supported team coordination and daily operations in a customer-focused environment. EDUCATION & ADDITIONAL QUALIFICATIONS

• Strong working knowledge of customer service best practices

• Comfortable working independently in a remote setting

• Tech-savvy with the ability to learn new systems quickly

• Reliable, self-motivated, and deadline-oriented

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