Remote Information Support Associate Candidate

Pamela M. Foster *******@*****.*** 302-***-****

Objective: To join a company seeking initiative-taking professional employees, possessing dedication to

Improvement, commitment to detail, and strong organizational/customer service skills.

Professional Qualifications:

• Versatile Office Administrator with experience in a wide range of business environments •

• Strong communicator with excellent time management, and supervisory skills •

• Talented multi-tasker who thrives in high-pressure situations and under tight deadlines •

• Well versed in numerous computer programs, with the ability to adapt to new systems proficiently•

Highlighted Skills:

• Advanced capabilities in MS Office Programs: Word, Excel, PowerPoint, Access, Outlook, Project, and SharePoint; Google Suite; Website Development/Management/Maintenance + • Typing speed – 70 wpm; Shorthand speed - 60wpm; A/P-A/R; Reception (12); Legal/Medical terminology • Knowledgeable in WordPerfect, Lotus, QuickBooks, ADP, SAP, Acrobat, Corel Suite, Quicken, Lotus Notes, + •

Professional Experience

SDW Creations, LLC, New Castle, DE March, 2021 - Present

EXECUTIVE/TECHNICAL ASSISTANT – Responsible for all administrative responsibilities related to the efficient operation of the company; Website Development/Management/Maintenance; Utilizing MS Word, Excel, PowerPoint, Access, Outlook, and QuickBooks, to create and maintain professional office documentation; Calendar Management of CEO and Company Events; Elite Customer Service; Records Management; A/P & A/R, Budgeting & Reconciliation; Inventory and Office Supply Management; Mail Operations; Copier/Scanner/Fax Operation; Product Production; Sales Assisting, and more.

22nd Century Staffing, - McLean, VA – State of Delaware - DHSS September, 2019 – May, 2020

EXECUTIVE ASSISTANT – DHSS – Delaware Psychiatric Center - Served as the Point of Contact Person, for the facility, welcoming Visitors, Vendors, and Personnel, in a professional manner; Screened and routed all incoming calls, on a 10-line switchboard system; Assisted all Executive Director’s and Department Manager’s in administrative duties, as assigned; Worked on Special Projects, and reported progress on a weekly basis; Used MS Office 10 to create documentation, detailed reports with graphing, presentation slides, maintain databases, schedule meetings, maintain calendars, and monitor conference room availability; Took minutes on several Panel meetings; Maintained physical and electronic filing systems; Served as the Liaison for Maintenance and IT requests, both physically and via state servicing systems; Interacted with other State Agencies in accordance to the policies and procedures, relating to the organization; Performed Environmental Rounds and produced daily and monthly reports; Interacted with clients, regarding concerns, and areas of improvement; Addressed administrative policies, to better enhance the productivity of the Support Team; Completed MANDT and CPR Certifications; Assisted in the Requisition Process, of the Agency; Followed all protocols, relating to COVID 19 Regulations; Helped out as needed.

Woloshin, Lynch & Associates, Wilmington, DE December, 2017 – November, 2018

LEGAL SECRETARY/RECEPTIONIST - Represented the Firm in an articulate and professional demeanor; Exuded elite customer service/satisfaction skills; Answered/Analyzed/Redirected all incoming calls and walk-in inquiries; Opened new files in TABS, and maintained a semi-monthly report in Word/Excel; Performed daily billing/conflict entries in TABS; Received all cash/credit card payments, produced paper/electronic receipts, reconciled and created a daily report; Used MS Office to create/update/maintain office documentation; Tracked all incoming/outgoing parcels/documents via Excel; Assisted staff in research/mass mailings/filing/copying and scanning/calendar and document management; Maintained lobby and conference room schedules and organization; Strived to become knowledgeable in all aspects of the Firm’s Practices, as a Dedicated Team Player.

SDW Creations, LLC, New Castle, DE (See Current JD Above) April, 2014 – October, 2017

Pamela M. Foster Page 2

Contemporary Staffing Solutions, New Castle, DE November, 2015 – April, 2016

MEDICAL RECEPTIONIST – Greeted patients and Sales Representatives using Elite Customer Service, Check-In: Registered new patients and updated existing patient demographics by collecting detailed personal, financial, and insurance information; EMR; Copier/Scanner/Fax Operations; Prepared paperwork for following day’s visits; Mail Operations; Assisted others as needed.

Five Star Quality Care–Shipley Manor, Wilmington, DE April, 2014 – January, 2015

RECEPTIONIST – Used MS Office to create office documentation for Executive Staff, Human Resources, Business Office, and Admissions Office; Heavy phones, Elite Customer service; Resident Assistance; Courier Services; Supplies; Assisted others as needed.

UNIT SECRETARY/SCHEDULER – Heavy Phones; Used MS Office to maintain Departmental Operations; Physician/Nurse/CNA/Resident assistance; Appointment/Nursing/CNA Scheduling; Transportation Arrangement; Medical Records Retention; Assisted others as needed.

Kelly Services, New Castle, DE - State of Delaware – DHSS May, 2013 – January, 2014

OFFICE/RENEWAL ASSISTANT: DHSS - Division of Social Services - Canby Park - Responsible for the intake of documentation submitted by clients residing in the 19805, 19806, and 19807 zip codes, receiving benefits from the State of Delaware, Division of Health and Social Services; Maintained the Renewal Client Database (via Excel), and distributed renewal information to Senior Social Worker/Case Managers within 24 hours or less; Used MS Office to assist the Office Administrator, Manager, and Supervisor’s in daily operations, within the office; Customer Service Line Lunch and Overflow Coverage; Reception; Case Research and Follow-up via DCIS II, ASSIST WorkerWeb, and DIS; File Maintenance; Document Imaging duties; Supply Retention; and Assisted office personnel as needed.

Delmarva Temporary Staffing, Lewes, DE - State of Delaware – DHSS September, 2012 – May, 2013

TECHNICAL SUPPORT COORDINATOR/Administrative Specialist III: DHSS Division of Substance Abuse and Mental Health-Administration - Operated Office 2010 software to type and proofread correspondence, legal documentation, contracts (via macros), spreadsheets, presentations, and maintain contracts database, as requested by Directors, Assistant Directors, and Managers for the DSAMH Division of DHSS; Screened, redirected and took accurate detailed messages for personnel, and distributed Substance Abuse and Mental Health referral information to consumers; Coordinated Meetings/Special Events, and ordered beverage/food service, if applicable; Handled all incoming/outgoing mail and prepared mail merges and shipping labels for regular and overnight mailings; Maintained calendar and deadline reminder systems, as needed; Made appointments and travel arrangements/expense reimbursements as requested; Created and maintained general files; Maintained proper supply of office products; Assisted Executive Secretary and other department personnel when needed or as schedule permitted.

Goodwill Staffing Services, Wilmington, DE - State of Delaware October, 2011 - March, 2012

ADMINISTRATIVE SPECIALIST I: DHSS Division of Medicaid and Medical Assistance - TPL Recovery Unit - Used MS Office 07’ to create letters, forms, charts, and presentations; Composed daily and weekly problem/resolution reports in Excel for TPL Analysts and Supervisor, and was responsible for a Day’s End report for Provider Relations; Served as a liaison for the TPL Unit and Provider Relations; Used MMIS and MIRS to research and extract client information to Coordinate the Medicaid Recovery process of Workman’s Compensation claims, in conjunction with the Department of Labor; Customer Service, Archiving, Filing, Copier, Mail, and other duties as assigned.

Education

Legal Secretary Institute, Hockessin, DE - Basic Legal Secretary Certification Graduated 6/2012

Delaware Technical Community College, Stanton, DE - Certified Associate in Project Management 2010

Delaware Skills Center, Wilmington, DE - Medical Assistant Certification Graduated 5/1996

Delaware Technical & Community College, Wilmington, DE – Office Systems Technology 1991

William Penn High School, New Castle, DE- College Preparatory/Business Administration Graduated 6/1986

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