Detail-Oriented Education & Customer Support Professional

MAYA FEREBEE

Suffolk, VA ***********@*****.*** 757-***-****

Professional Summary

Detail-oriented professional with 7+ years of combined experience in education, administration, and customer service. Adept at scheduling, data management, and customer communication with advanced proficiency in Microsoft Excel. Recognized for organizational accuracy, attention to detail, and ability to coordinate multiple priorities while ensuring excellent client support.

Core Competencies

Service Scheduling & Coordination

Microsoft Excel & Data Reporting

Customer Service & Client Support

Administrative Documentation

Communication & Relationship Building

Time Management & Prioritization

Problem Solving & Conflict Resolution

Team Collaboration

Professional Experience

Early Start Teacher

Suffolk Public Schools – Suffolk, VA Aug 2022 – Present

Designed and managed daily classroom schedules, balancing multiple activities to align with developmental goals—mirroring scheduling and workload coordination.

Maintained accurate records of attendance, progress, and assessments using Excel and digital platforms.

Communicated with parents to address questions and concerns, ensuring satisfaction and follow-up.

Collaborated with colleagues to deliver curriculum and streamline operations for student success.

Recognized for strong organizational skills and attention to detail in planning and documentation.

Early Start Paraprofessional

Suffolk Public Schools – Suffolk, VA Feb 2022 – Jun 2022

Supported individualized education plans, ensuring tailored attention for diverse student needs.

Assisted with classroom logistics, including recordkeeping, resource organization, and student progress tracking.

Partnered with teachers to resolve issues promptly and maintain a positive learning environment.

Sales Associate

Plato’s Closet – Chesapeake, VA Jun 2019 – Dec 2019

Delivered exceptional customer service by assisting shoppers, resolving concerns, and enhancing store experience.

Maintained inventory accuracy, performed quality checks, and ensured merchandise was properly priced and tagged.

Supported sales goals by monitoring product placement and organization.

Desk Receptionist

Old Dominion University Residence Life – Norfolk, VA Jan 2019 – Apr 2020

Scheduled appointments, logged package deliveries, and issued spare keys with precise recordkeeping.

Assisted with student move-ins and orientations, addressing questions and ensuring smooth transitions.

Maintained detailed logs and provided consistent customer support for students and families.

Crew Member

Tropical Smoothie Café – Suffolk, VA Jun 2018 – Aug 2018

Provided efficient and friendly customer service in a high-volume environment.

Handled POS transactions, processed orders quickly, and ensured customer satisfaction.

Contributed to daily operational flow by multitasking and adapting to peak service times.

Education

Bachelor of Science in Interdisciplinary Studies

Old Dominion University – Norfolk, VA Aug 2017 – Aug 2021

Cum Laude Dean’s List 2017, 2018, 2019–2021 ODU Crown Scholarship & Access Foundation Scholarship Recipient

Certifications

CPR, AED, First Aid

Behavior Intervention & Support

Child Abuse & Neglect Prevention

Restraint & Seclusion

Food Handler’s (valid through Jan 2027)

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