IT Support Specialist and Cloud Technician

Kelsey Harrison

***************@*****.*** 240-***-**** Waldorf, MD

Professional Summary

Customer-focused IT Support Specialist with 5+ years of experience in technical support, customer service, and hands-on troubleshooting of IT systems. Skilled in supporting Windows and Linux environments, including Ubuntu. Proficient in scripting with Python using Spyder IDE, managing cloud platforms like Microsoft Azure AD and AWS, and working with hardware like Arduino for tech projects. Demonstrated ability to resolve complex issues, support end-users, and manage systems efficiently. Currently pursuing CompTIA certifications in cybersecurity to deepen expertise.

Technical Skills

- **Operating Systems:** Windows, Ubuntu (Linux)

- **Programming & Tools:** Python, Spyder IDE, Arduino

- **Cloud & Directory Services:** Microsoft Azure Active Directory, AWS

- **Software & Productivity:** Microsoft Office 365 (Word, Excel, Outlook, Teams)

- **IT Support:** Hardware/Software Troubleshooting, Peripheral Setup (printers, routers)

- **Networking:** Basic network configuration and support

- **Soft Skills:** Documentation, Customer Service, Time Management, Adaptability

Professional Experience

Field Service Representative

Retail Data Solutions – Virginia Nov 2024 – Present

- I conduct price scanning audits in local grocery stores to ensure data accuracy for clients’ inventory systems.

- I collaborate with internal teams to improve service processes and ensure smooth operational flow.

Employer Relations Assistant

DeVry University – Remote Feb 2023 – Mar 2024

- I managed job postings on the Hire DeVry platform and updated employer records to maintain accurate listings.

- I conducted research for internship and full-time job opportunities to help students and alumni with their career goals.

- I organized virtual events and performed outreach through calls and emails to students, alumni, and employers to build strong professional relationships.

Administrative Assistant to Executive

SRL Total – Waldorf, MD Apr 2021 – Jun 2021

- I scheduled meetings, managed the company website, answered calls, and created training documents to support day-to-day operations.

- I provided administrative support to executives, ensuring smooth workflow and clear communication within the team.

Marketing Manager / Customer Care Specialist

Complete Home Solutions – Lothian, MD Jul 2019 – Mar 2020

- I handled customer service inquiries, scheduled appointments, and performed data entry to ensure efficient operations.

- I managed social media outreach, creating marketing materials and campaigns to engage customers and enhance the company's presence.

- I generated reports and performed quality audits on completed services to ensure customer satisfaction and compliance with service standards.

Education & Certifications

Bachelor of Science, Information Technology & Networking

DeVry University – Chicago, IL Expected: 2024

Dean's List: Spring 2023, Spring 2024

Associate Degree, Information Technology & Networking

DeVry University – Chicago, IL 2022

Dean's List: Summer 2022, Fall 2022

Certificate: Networking Essentials

DeVry University – Chicago, IL 2022

Dean's List: Summer 2021, Fall 2021, Spring 2022

Cybersecurity Training Program (In Progress)

California Institute of Applied Technology – CA

Currently pursuing CompTIA Tech+ certification

Achievements

- National Honor Society

- Multiple Dean’s List Honors

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