Software QA & Business Systems Analyst

Carlos Lewis

Greater Orlando, FL 954-***-**** *************@*****.*** www.linkedin.com/in/carlitoslewis WORK EXPERIENCE

League Inc. Remote

Software QA Analyst - Contract Jan 2025 - Oct 2025 Ensured high software quality by designing and executing comprehensive test plans and test cases aligned with technical requirements, resulting in improved application stability and user experience. Identified and documented software defects through methodical manual testing and root cause analysis, enhancing defect traceability and resolution effectiveness.

Collaborated with cross-functional teams to clarify requirements and proactively address quality risks, leading to smoother development cycles and fewer post-release issues. Applied structured testing methodologies to optimize validation processes, contributing to increased testing efficiency and reduced regression errors.

Interpreted and communicated test outcomes through detailed reports and documentation, facilitating informed decision-making among stakeholders.

Participated in agile ceremonies and quality reviews to align on delivery goals and promote continuous improvement in QA practices.

First Citizens Bank Remote

Business Systems Analyst - Contract Mar 2022 - Jul 2024 Led the optimization of the information processing systems to align with organizational objectives, resulting in a 20% increase in user adoption rates and a $100K reduction in operational costs. Led cross-functional teams in executing Agile ceremonies, such as daily stand-ups and retrospectives, which contributed to a 15% reduction in product defects and an overall increase in customer satisfaction by 10%. Implemented a real-time progress tracking system using Jira and ServiceNow to provide stakeholders with up-to-date product status updates, leading to a 75% increase in stakeholder satisfaction. Utilized SQL (Task-Based/Functional Usage) queries to extract and analyze data, leading to a 20% decrease in system errors and a 10% improvement in overall system efficiency. Accomplished a 50% reduction in on-boarding time by creating and maintaining detailed technical documentation, including system diagrams, functional specifications, test plans, SQL queries, and database schema Achieved a 95% success rate for software releases by leveraging business system analysis to collaborate with development teams, ensuring rigorous system testing and cost-effective deployment. This resulted in minimal downtime and improved overall system reliability.

Monitored ACH payments by analyzing transaction data and ensuring the timely processing of payments, resulting in a 30% improvement in payment processing efficiency. BlackBerry Sunrise, FL

Senior Application Analyst Sep 2017 - Mar 2022

Increased project efficiency by 30% by utilizing Jira to manage product backlogs, track development progress, and ensuring timely delivery of features and alignment with business goals. Reduced customer support response times by 20% by leveraging Salesforce to handle customer ticket engagements, addressing and resolving issues effectively, and capturing feedback to inform product enhancements. Achieved a 15% reduction in system downtime by implementing and maintaining Kibana (ELK Stack) for advanced data analytics and reporting, providing real-time insights into application performance and user behavior. Enhanced BlackBerry hardware and software stability by identifying and documenting 100+ defects and vulnerabilities during early product beta-testing, allowing engineering teams to implement critical fixes and improve product reliability.

Provided expert technical support to a portfolio of 2,000+ BlackBerry UEM clients, resolving 30-50 monthly technical issues through direct collaboration with client IT administrators, which led to a 25% reduction in reported recurring issues.

Served as a Subject Matter Expert (SME) in Unified Endpoint Management, providing specialized guidance that elevated team knowledge and contributed to a 20% improvement in resolution time for complex cases. Modernizing Medicine® Gastroenterology Weston, FL

Healthcare IT Analyst Aug 2011 - Jun 2014

Successfully implemented and maintained critical applications, adhering to SDLC guidelines, resulting in a 95% success rate in seamless functionality.

Collaborated effectively with cross-functional teams to streamline issue resolution, reducing average resolution time by 50%.

Coordinated knowledge transfer with the Application Development team, ensuring a smooth transition to Application Support Analysts and reducing knowledge transfer time by 90%. Reduced customer-reported system downtime by 20% by proactively identifying high-risk integration failures across lab interfaces and EHR custom modules.

Handled an average of 40+ client cases per week, achieving a 92% client satisfaction rate, by triaging issues, providing expert guidance, and delivering follow-up documentation tailored to each practice. EDUCATION

North Carolina A&T State University Greensboro, NC Bachelor of Science (BS), Industrial Technology

SKILLS & INTERESTS

Skills : Stakeholder Management · Requirements Gathering · Backlog Management · Application Support · Product Management · Cross-team Collaboration · ServiceNow · Kanban · Produt & Systems Analysis · Jira · User Stories · Process Improvement · Analytical Skills · Data Analysis · Agile · Scrum · SDLC · Q2

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