Cybersecurity and Project Operations Professional
Resume:
OCTAVIA C U R NOMSA R I C U L U M V I T MALINGA A E
% 084-***-**** ) ***********@*****.*** n 1903 Zone 9, Meadowlands, Soweto, Johannesburg Gender: Female
PROFILE
Resourceful and detail-oriented professional with over 15 years of experience in administration, quality assurance, financial planning, and IT support. Adept at handling complex data, supporting large-scale systems operations, and streamlining internal processes. Strong technical knowledge in cybersecurity and supply chain logistics, coupled with a background in debt counselling and customer service. Committed to accuracy, compliance, and continuous professional growth in fast-paced environments.
EDUCATION WORK EXPERIENCE
MANCOSA Kapsch TrafficCom South Africa
Certificate in Cybersecurity: Managing Risk in
the Information Age
Project Operator
Completed: 2024 2024 – April 2025
Alison • Monitored and supported toll transaction systems across national road networks.
Certificate in Internal Auditing – ISMS • Coordinated with technical teams to resolve project and system issues promptly.
Completed: 2024 • Ensured real-time validation of traffic data for reporting and invoicing. Alison • Assisted in system testing, implementation, and documentation. Mastering Supply Chain and Logistics
Management
• Supported compliance with SANRAL project standards and service levels.
Completed: 2025 • Tracked and escalated system faults to ensure minimal downtime. Various Institutions
Specialist Certificates in Microsoft Office Suite
(Word, Excel, PowerPoint, Outlook, Access,
SharePoint, OneNote)
Electronic Toll Collection / KTC-ZA
Completed: 2013 Quality Assurance / Processing Transactions Operator Forage Virtual Experience Program 2014 – 2024 (Retrenchment) Actuarial Analyst Virtual Job Simulation • Verified and processed transaction images to ensure billing accuracy. Completed: April 2025 • Managed incidents, created reports, and adjusted validation filters. SKILLS • Achieved performance targets, maintaining consistent compliance with KPIs.
• Handled financial adjustments and account write-offs.
• Transaction Processing & QA • Updated and maintained client data in the account management system.
• Project Operations Support • Ensured adherence to SANRAL protocols and reporting standards.
• Supply Chain & Logistics
• Cybersecurity Risk Management HDC Debt Counselling
• ISMS Internal Auditing Senior Administrator
• Microsoft Office Suite (Advanced) 2009 – 2011 (Contract)
• Debt Counselling & Negotiation • Acted as an intermediary between clients and creditors to restructure debt.
• Customer Service Excellence • Supported clients in legal and court proceedings relating to debt issues.
• Data Accuracy & Validation • Provided emotional and financial support to individuals under stress.
• Financial Planning & Mediation • Developed individualised financial action plans for long-term stability.
• Technical Incident Handling • Mediated financial disputes and promoted responsible credit use.
• Compliance & Reporting • Maintained accurate and confidential client records.
• ITIL Framework Understanding
• Problem-Solving
• Stakeholder Coordination
• Conflict Resolution
• Emotional Intelligence
• Time Management & Organisation
REFERENCES
Kapsch TrafficCom SA
Mr Shandu – Project Manager
Electronic Toll Collection / KTC-ZA
Bianca Mokoena – Transaction Processing
Supervisor
062-***-**** www.ktc-za.com
HDC Debt Counselling
Thabisile Zulu – Supervisor
I hereby declare that the information provided above is true and correct to the best of my knowledge. — Octavia Nomsa Malinga
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