Bilingual Customer Service Representative

LINDA BETANCES

New Britain, CT *****

860-***-**** *.************@*****.***

PROFESSIONAL SUMMARY

Customer-focused Customer Service Representative with over 20 years of experience supporting customers in fast-paced, high-volume service environments. Skilled in inbound call handling, accurate documentation, issue resolution, and CRM systems. Bilingual in English and Spanish with a strong ability to provide empathetic, compliant support.

CORE SKILLS

• Claims Intake & Customer Support

• High-Volume Inbound Call Handling

• Case Documentation & CRM Systems

• Issue Resolution & First-Call Resolution

• Bilingual: English / Spanish

• Confidential Data Handling & Compliance

• Microsoft Word, Excel & Outlook

• Data Entry

PROFESSIONAL EXPERIENCE

Care4kids 09/2024 – 04/2026

• Childcare with early learning development

Customer Service Representative

Viking Kitchen Cabinets – New Britain, CT

July 2017 – June 2020

• Handled high-volume inbound calls while maintaining professionalism and accuracy

• Documented customer interactions and service details in internal systems

• Scheduled and confirmed deliveries and service appointments

• Resolved customer concerns using de-escalation and problem-solving skills Smith School New Britain, Walking School Bus 2013 – 2016 Open Systems Technologies Inc. 2012 – 2012

Customer Service Representative / Customer Coordinator II Konica Minolta – Customer Support Division

September 2009 – November 2011

• Opened and managed service tickets for field technicians

• Responded to customer inquiries regarding service status and coverage

• Performed heavy, time-sensitive data entry with high accuracy

• Verified service contracts and processed billing for non-covered services Adecco USA Inc. 2006 - 2007

EDUCATION

Associate in Fine Arts (Photography)

CT State Community College – Tunxis, 2024

ConCap Summer Program – Graduate

Central Connecticut State University

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