Operations, Customer Service & Team Lead

DHROHAR SONDHI

*************@*****.*** +1-587-***-**** EDSON, AB

Summary

Detail-oriented and reliable professional with experience supporting daily operations, customer service, and team coordination across retail, office, and service environments. Skilled at working in fast-paced settings, following structured processes, and using digital tools to maintain accuracy, efficiency, and high service standards. Known for adaptability, strong work ethic, and clear communication.

Skills

Microsoft Office (Word, Excel, PowerPoint, Access)

Data Entry & Record Management

ERP Systems (Tally ERP 9)

Inventory & Operations Support

Basic SQL & Python (Pandas)

Customer Service & Client Coordination

Reporting & Documentation

Process Compliance & Accuracy

Time Management & Multitasking

Team Collaboration & Communication

Experience

Sales Supervisor Michael Kors - Edmonton, AB 06/2025 - Current

Supervise stockroom operations, ensuring accurate inventory control, efficient product flow, and timely replenishment of the sales floor.

Supported daily sales floor operations by coordinating product availability, assisting associates during peak hours, and ensuring the floor met Michael Kors' visual, service, and brand standards.

Premium Suites Staff Rogers Place 10/2023 - Current

Greeted guests warmly, took food and beverage orders efficiently, and conducted liquor inventory while ensuring service standards were met.

Coordinated with kitchen and other departments to deliver accurate orders, accommodate special requests, and resolve guest concerns promptly.

Team Leader Under Armour 01/2023 - 01/2024

Led and motivated sales associates to meet and exceed store performance goals, delivering exceptional customer experience.

Coordinated daily operations including merchandising, inventory control, and staff training to maintain brand standards.

Office Executive Superior Aircon 01/2022 - 01/2023

Managed day-to-day office operations, including client coordination, documentation, scheduling, and follow-ups to ensure smooth workflow and timely project completion.

Supported sales and operations teams by maintaining records, tracking payments, preparing reports, and communicating with clients to ensure accuracy and on-time collections.

Certifications

Pro Serve License

Alberta Food Safety Certificate

Education and Training

Norquest College 01/2025

Business Administration: Management

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