HR Operations & Remote Support Specialist

IVETTE A. CHARNECO, M.Ed.

HR Operations Recruiting Administrative Professional

*************@*****.*** 407-***-****

PROFESSIONAL SUMMARY

HR Operations, Recruiting, and Administrative Professional with 15+ years of progressive experience supporting recruiting, onboarding, HR operations, compliance, employee relations, records management, documentation control, and high-volume data entry across healthcare, corporate, and government environments. Experienced working in remote and in-person fast-paced settings while managing employee records, onboarding processes, HR documentation, and administrative support functions in English and Spanish. Proficient in Workday, ADP, Kronos, Zendesk, Microsoft Office, Google Workspace, and HRIS platforms. Recognized for streamlining HR and administrative processes, improving onboarding experiences, strengthening compliance, maintaining accurate employee records and data integrity, developing standardized documentation and procedures, and building collaborative relationships that enhance operational efficiency and employee support. CORE COMPETENCIES

HR Support Recruiting Coordination Onboarding & Compliance Candidate Communication Interview Scheduling Records Management Employee Documentation Customer Service Administrative & Virtual Support Data Entry & Documentation Control Business Documentation Development and Translation (English/Spanish) Microsoft Office Google Workspace Employee Relations HR Operations HRIS Documentation Development Policy & SOP Development Process Improvement

TECHNICAL & HR SYSTEMS SKILLS

Microsoft Office Suite: Word, Excel, Outlook, PowerPoint, Teams Google Workspace & Google Sheets SharePoint Workday ADP Kronos Zendesk E-Verify Accurate Equifax EMR Systems Applicant Tracking Systems (ATS) LinkedIn Recruiter & Job Platforms AI Productivity & Administrative Support Tools

PROFESSIONAL EXPERIENCE

HR Compliance Specialist (Tier 2–Crew Member Services) Five Below Inc. Remote Temporary Contract Oct 2024 – Mar 2025

• Streamlined employee onboarding issue resolution using Workday and Zendesk, improving response times and minimizing manager disruptions.

• Managed onboarding documentation of new hires, I-9 verification, background checks, and employee records using Workday, Kronos, E-Verify, Accurate, and Zendesk while ensuring regulatory compliance.

• Updated SOPs, standardized communications, and Excel tracking reports that improved documentation accuracy, onboarding completion rates, and process consistency.

• Resolved onboarding and system-access issues while maintaining compliance with company and federal employment requirements.

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Chief Administrative Officer Mindful Behavioral Healthcare Kissimmee, FL 2009 – 2022

• Led HR operations, recruiting, sourcing, onboarding, payroll, marketing, and administrative functions, improving operational efficiency and team collaboration.

• Implemented employee development initiatives and improved company benefits that increased productivity and supported employee retention.

• Executed the full-cycle recruiting process for healthcare and management positions, including sourcing, screening, interviewing, credentialing, hiring documentation, and onboarding while supporting workforce planning and organizational growth.

• Negotiated vendor contracts and implemented cost-effective services that reduced operational expenses while improving service quality.

• Streamlined office procedures, documentation, and compliance processes to improve operational efficiency and organizational performance.

• Minimized outsourcing costs by developing, proofreading, and translating (Spanish) employee handbooks, operational policies & procedures, patient forms, job postings and descriptions, contracts, vendor agreements, contingency plans, and marketing materials.

• Resolved employee and patient concerns, fostering a collaborative, service-focused work environment.

• Obtained approximately $600K in PPP, Emergency Relief Program, and EIDL funding through grant research and successful application preparation.

Medical Office Manager Mindsite Inc. Kissimmee, FL 2006–2009

• Contributed to the successful startup and growth of three behavioral healthcare practices by supporting workforce expansion, HR operations, recruiting, onboarding, and implementation of EMR, HRIS, and payroll systems.

• Developed and maintained employee handbooks, employment contracts, policies, clinical forms, website content, and bilingual business documentation, improving consistency and compliance.

• Performed audits, payroll processing, budgeting, scheduling, performance reporting, and HR administration using ADP and EMR systems.

• Partnered with the Medical Director to improve employee benefits, compensation, productivity, service delivery, and resolution of employee and patient concerns. Additional Administrative & Management Experience Assistant Program Director, Program Officer & Grant Consultant/Auditor Puerto Rico Department of Education & Governor’s Office 1999–2004

• Conducted compliance audits, evaluated grant applications, identified operational inefficiencies, and ensured compliance with federal and state regulations governing educational programs.

• Developed bilingual documentation, policies, and procedures to support compliance & communication.

• Implemented initiatives that strengthened community engagement and agency partnerships.

• Maintained financial and program records to support accurate reporting and operational oversight. EDUCATION

Master’s Degree in Special Education of Vocational Evaluation – Interamerican University Metro Campus, Puerto Rico

Bachelor’s Degree in Foreign Languages and Literature – University of Delaware, Newark, DE LANGUAGES

English (Highly Proficient) Spanish (Native) Page 2 of 2

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