Customer Service & Support Operations Professional

MIRANDA MINGUS

****.*****.***@*****.*** 859-***-****

Flexible, Analytical & Driven Service Oriented Professional

PROFESSIONAL SUMMARY

Analytical Customer Service Professional with 20+ years of experience delivering high-quality support across call centers, service industries, and client-facing roles. Skilled in troubleshooting, process improvement, inventory management, and relationship building. Recognized for strong communication, adaptability, and the ability to quickly master new systems. Proven track record of improving customer satisfaction and operational efficiency. Recent workforce re-entrance ring bringing renewed focus and commitment to excellence. These skills make up a strong foundation whereby varied industry skillset development thrive. Ethical & reliable.

CORE SKILLS

Customer Service & Client Relations

Call Center Operations

Troubleshooting & Technical Support

Process Improvement

Inventory Management

Data Entry & Documentation

Microsoft Office & CRM Systems

Sales & Cross-Selling

Team Leadership & Coaching

Time Management & Multitasking

Kentucky Certified Peer Support Specialist

Emergency Crisis Process Proficiency

12-step Recovery & Healing Program Familiarity

Licensed Motor Vehicle Operator

EXPERIENCE

Corpay Lodging – Lexington, KY

Receptionist February 2026 – Present

Greet and assist visitors, clients, and staff in a professional manner

Answer, screen, and direct incoming phone calls efficiently

Manage front desk operations, including visitor logs and security procedures

Handle incoming and outgoing mail, packages, and deliveries

Schedule meetings, appointments, and conference rooms

Provide administrative support to various departments as needed

Maintain office supplies inventory and place orders when necessary

Assist with data entry, filing, and document management

Coordinate with internal teams to ensure smooth office operations

Support travel or lodging coordination when applicable

Reservation Specialist June 2025 – February 2026

Facilitate client specific travel and lodging arrangements

Research and recommend cost-effective hotel options with required amenities

Process payments, reservations, and check-in/check-out logistics

Ensure accuracy and efficiency in high-volume booking environments

MIRANDA MINGUS continued

(concurrent)

Refuge for Women – Trafficking Safe House – Louisville, KY

Direct Care Associate - June 2025 – April 2026

Maintain a safe healing environment for residents while upholding program model & resident guidelines

Consistently strong leadership in all situations: conflict resolution, crisis response & relational dynamics

Effectively communicate with residents, colleagues, leadership and first responders

Monitor, report, advocate and coach residents through progression incorporating coregulation balancing accountability with encouragement towards assigned classwork & task completion

Encourage, refocus & reaffirm successful life skill education, adoption and practice

Model healthy relational boundaries

Coordinate resident(s) transportation for medical, recovery, shopping, training & employment activities

Contribute to staff meetings & training activities

Kintz Group – Lewisville, TX

Performance Coach - Sept 2021 – Sept 2022

Managed and coached sales teams to improve performance and customer satisfaction

Trained employees on sales methodology and communication strategies

Built strong client relationships with dealership leadership

Contributed to increased sales metrics and long-term client retention

Overhead Door – Lewisville, TX

Customer Service Technician - May 2021 – Sept 2021

Diagnosed and resolved technical issues for garage door opener systems

Learned and supported 8+ product systems within two weeks

Navigated multiple software platforms efficiently in a fast-paced call environment

Earned Employee of the Month within first month & consistently surpassed KPI historical thresholds

Maintained high performance metrics in attendance and call quality

Survivor Made – Denton, TX

Product Assembly & Operations Associate - Aug 2020 – May 2021

Improved production workflows and team efficiency

Managed inventory and reduced discrepancies

Coordinated nationwide shipping and logistics

Led independent production tasks and ensured product quality

ADDITIONAL TRAINING

American Red Cross CPR

American Red Cross First Aid

Life Skills & Transitional Living – Refuge for Women

Budgeting & Money Management – Dave Ramsey’s Financial Peace

Life Skills Program – Living in Balance

Business Coaching Class – Jobs for Life

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