Remote Customer Support & Client Success Leader
Resume:
T L Tammie Levit
Katy, TX ***** 281-***-**** ***********@*****.***
PROFESSIONAL
SUMMARY
Detail-oriented professional with a strong focus on customer support, process optimization, and team leadership. Proven ability to enhance operational efficiency and improve client satisfaction through effective relationship building. Seeking a remote customer support or customer success role where I may make a genuine impact by creating meaningful, personalized customer experiences, build lasting relationships, and go above and beyond to support customers with empathy and care in a remote environment.
SKILLS Customer Support & Client
Relations
• Data Entry & Database
Management
•
• CRM & Office Software Systems Process Improvement & Workflow Optimization
•
Scheduling & Operations
Coordination
• • Team Leadership & Training
Problem Solving & Conflict
Resolution
• • Relationship Building
WORK HISTORY OFFICE MANAGER 10/2014 to CURRENT
Thompson Dental Group Houston, TX
Managed daily operations of a high-volume office, ensuring efficient workflows and excellent customer experience
•
Handled a large volume of inbound calls, emails and client inquiries while maintaining professionalism and responsiveness
•
Maintained accurate customer records and documentation using digital management systems
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Resolved customer concerns and complaints, improving satisfaction and retention
•
Trained and onboarded new team members on systems, processes and service standards
•
Coordinated scheduling, calendars and resource allocation to maximize operational efficiency
•
Implemented process improvements to streamline communication, billing and data management
•
Supported leadership with reporting, documentation and operational insights
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TREATMENT COORDINATOR 11/2012 to 10/2014
Lepow Dental Houston, TX
Communicated treatment plans and financial options clearly to patients, improving case acceptance
•
• Verified insurance coverage and managed detailed patient financial data Generated and maintained reports to track patient follow-ups and engagement
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Built strong relationships with patients through clear communication and support
•
FRONT DESK SUPERVISOR 01/2011 to 11/2012
Chris Perkins, D.D.S. Kingwood, TX
Supervised daily front desk operations and ensured high-quality customer service delivery
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Trained and mentored front desk staff, enhancing customer service skills and team efficiency.
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Implemented process improvements to reduce patient wait times and streamline administrative tasks.
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Managed patient inquiries and concerns, fostering positive relationships through effective communication.
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RECEPTIONIST/ADMINISTRATIVE ASSISTANT 03/2009 to 01/2011 Speecharoos, LLC Humble, TX
• Provided front-line customer support for patients and families Communicated effectively with clients, addressing inquiries and resolving issues promptly.
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Managed scheduling, maintained accurate records and office communications
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• Supported clinical staff with organized documentation and preparation Delivered compassionate, patient-focused service in a fast-paced environment
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Coordinated office supply inventory, facilitating timely procurement and cost-effective management.
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EDUCATION High School Diploma
Westfield High School, Houston, TX
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