Administrative Support & HIPAA-Compliant Customer Service

Johnekia Grier

Lithonia, GA • 678-***-**** • *************@*****.***

Professional Summary

• Detail-oriented professional with 4+ years of experience in administrative support, data management, and client service. Skilled in handling confidential information and ensuring compliance with organizational and regulatory standards. Experienced in supporting operational processes and creating accurate documentation.

• Proficient at fostering strategic partnerships and collaboration within teams.

• Strong organizational skills with an ability to manage multiple tasks and deadlines efficiently.

• Capable of assisting with research, reporting, and procedural support to enhance office efficiency. Skills

• English (Native)

• Microsoft Office Suite (Word, PowerPoint, Excel, and OneNote)

• CRMs (Salesforce)

• Scheduling Systems (Calendly, Google Calendar)

• Policy Compliance & Confidentiality (HIPAA)

• Summary Writing

Experience

ResultsCX, Remote January 2022 – January 2026

Customer Service Representative II

• Evaluate case files through legal review to secure confidential member data in compliance with HIPAA regulations along with resolving complex customer concerns and document outcomes with precision in at least 20 calls a day.

• Collaborate with 3 cross-functional teams to enhance service delivery and operational efficiency.

• Spearhead training initiatives by mentoring small teams of new hires, usually 10-20, on communication protocols and compliance procedures.

CADC LLC, Atlanta, GA January 2020 - December 2024 Canvass Organizer

• Engaged community development through recruitment, teaching, and supervision of outreach staff, ensuring adherence to company standards and workplace policies of at least 100 canvassers by end of campaign.

• Conducted team meetings of 10-15 office staff, monitored attendance of 100+ canvassers, and maintained detailed employee performance reports.

• Fostered a culture of accountability and collaboration through consistent feedback and collaboration to increase efficiency of canvassers to reach daily quotas.

Education

Georgia State University

B.A. in History (Concentration: Prelaw) December 2026 3.47 GPA

Leadership Experience

• Supervising a team of over 50+ canvassers and 10+ office staff and creating routes daily for canvassers.

• Content development of instruction materials for newly hired office staff to use when training new canvassers.

• Implemented an operations management system to place office staff in positions best matching strengths.

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