Customer Service & Inventory Operations Specialist

Amy O'Bryan

262-***-**** *********@*****.*** Racine, 53404 WI

SUMMARY

Results-driven customer service and administrative professional with a strong background in inventory management, complex issue resolution, and multi-channel communications. Expertise in data entry, eligibility verification, and claims support within retail and logistics environments. Capable of maintaining accuracy under tight deadlines and enhancing processes while managing sensitive information independently. SKILLS

Order Fulfillment• Inventory Management• Customer Service Support• Member Eligibility Verification• Data Entry & Validation• Chat & Email Support• CRM Systems• Documentation Review• Records Management• Problem Resolution• Quality Assurance• Quality Control• Multi-System Navigation• Microsoft Office Suite• SAP & Oracle Systems• Administrative Support• Time Management

EXPERIENCE

Fulfillment Associate, Amazon, August 2023-Current

• Processed customer orders accurately while maintaining productivity and quality standards.

• Verified inventory records and resolved discrepancies through detailed research.

• Utilized scanning systems and internal software to track shipments and inventory movements.

• Collaborated with team members to ensure timely fulfillment and operational efficiency.

• Maintained accurate documentation and compliance with company procedures. AI Results Rater (Remote), TELUS AI, August 2022-October 2024

• Evaluated and analyzed search results to ensure quality, relevance, and accuracy.

• Applied detailed guidelines to review and validate large volumes of information.

• Conducted research and documented findings while meeting productivity benchmarks.

• Maintained consistency and accuracy across multiple projects and workflows.

• Utilized analytical thinking to identify and resolve data inconsistencies. Seasonal Customer Service Representative, Camis, April 2023-August 2023

• Assisted customers with inquiries, reservations, and account-related concerns.

• Resolved issues efficiently through research and effective problem-solving techniques.

• Documented customer interactions and updated records accurately within internal systems.

• Maintained professional communication through phone and electronic channels.

• Achieved service quality standards while managing a high volume of customer requests. Certified Nursing Assistant (CNA), various companies, November 2022-April 2023

•Assisted clients with personal care and hygiene.

•Performed cooking, cleaning, and other daily tasks needed to keep the client healthy and comfortable.

•Used specialized equipment such as Hoyer lifts and gait belts to assist clients with routine tasks such as getting in and out of bed or using the bathroom.

•Performed daily tracking of client care, needs, and conditions in EMR systems as required.

•Communicated with agency staff as well as medical professionals regarding client needs and issues.

Inventory Analyst, Parallel Employment, June 2022-November 2022

•Analyzed missing inventory, customer complaints, and stock variances to identify root causes and implement corrective actions.

•Created and maintained accurate inventory reports across multiple client accounts to support decision-making and operational efficiency.

•Utilized SAP and inventory management systems to research and resolve inventory discrepancies.

•Supported cycle counts, inventory audits, and employee training initiatives to enhance inventory accuracy and team knowledge.

•Communicated with internal departments to gather information and resolve operational issues.

EDUCATION AND TRAINING

Carthage College, Kenosha, WI

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