Virtual Remote Operations Support Specialist
Resume:
AUDREY MAHAL
********@***.***
SKILLS
• Fluent in Multi-lingual Languages: English and Urdu (Verbal and Written Communication), Hindi and Punjabi (Verbal Communication).
• Administration – Adept in Microsoft Office Suite, Accounts Payables and Receivables, and Account Management.
• Tactful Escalation Management
• Knowledge and Proven Adherence of Delta and United States Department of Transportation Compliance Guidelines and Requirements.
• Professional Leadership, Time Management, and Conflict Resolution with proficient critical thinking and multi-tasking/management skills.
• Deadline-driven work ethic with detail-oriented and effective management abilities with proven patience and self-discipline.
• Effective Trainer and Mentor
• Experience with RMS, Campspot, K2, and Stay List.
EXPERIENCE
Medical office staff
Intercostal Radiology 2026 – Present
Radiology Front Desk job involves managing the reception area of a radiology department or imaging center. Responsibilities typically include greeting patients, scheduling appointments, verifying insurance, handling phone inquiries, and assisting with administrative tasks. This role requires strong organizational and customer service skills to ensure efficient patient flow and communication between patients and medical staff.
Sarasota tax collectors office 2025-2026
Customer Service agent
Customer Intake & Processing: Serve the public by processing vehicle registrations, title transfers, driver’s license renewals, and property tax payments.
Document Verification: Examine required forms, signatures, and legal documents for strict accuracy before completing transactions.
Cashiering: Balance cash drawers, handle money, and maintain accurate financial and reporting records.
Specialized Duties: Physically verify vehicle identification numbers (VINs) and odometer readings; some roles may also require administering driving tests.
Airport Operations Manager
G2 Secure Staff – Sarasota Airport 2024 – Oct 2025
Managed 60 employees in daily airport operations including cabin cleaning teams, wheelchair service staff, curbside check-in, and bag runners. Oversaw vendor relationships with Southwest, Allegiant, Sun Country, Avelo, Breeze, and JetBlue. Ensured smooth daily operations, budgeting, payroll, recruitment, terminations, corrective actions, and weekly vendor performance meetings.
Assistant Resort Manager
Sun Communities 2023 – 2024
Responsible for housekeeping, front office and Maintenance staff. Hiring. Termination, counselling and guidance. HR liaison duties, safe management, employee scheduling, and general operations
Camp Host / Summer Manager
Ho Hum RV Park 2022 – 2023
Provided exceptional customer service, concierge assistance, and reservation management. Responsible for hiring new staff, HR liaison duties, safe management, employee scheduling, and general operations. Worked with RMS.
Joint Venture Supervisor, Operations Manager
Delta Air Lines 2015 – 2022
Managed policy implementation, incident management, and escalations for call center operations. Served as liaison to the Network Operations Center (NOC) and Office Leadership. Oversaw workforce management including real-time adherence, scheduling, and performance metrics. Partnered with Emergency Response and Safety Teams. Conducted data analysis to identify process improvements. Managed digital and social media channels to monitor and respond to customer sentiment.
New Hire Classroom Trainer
Delta Air Lines 2015 – 2020 (Concurrent Role)
Facilitated corporate training programs, regulatory compliance instruction, and employee performance reporting for new hires.
Customer Service Agent / Reservations Sales Agent
Delta Air Lines 2007 – 2015
Maintained safe environments while providing exceptional service at airport gates, ticket counters, and baggage services. Managed currency and assets assisted a diverse global customer base and handled incidents professionally in fast-paced environments.
Medical Assistant
Samaritan Health 2006 – 2007
Took vital signs and assisted with PAP smears, strep tests, minor surgeries, and blood draws.
EDUCATION
Master of Business Administration (MBA) – University of Phoenix
Bachelor of Science in Management – University of Phoenix
Medical Assistant Certificate – Computer Career Center (El Paso, TX)
Institute of Legal Executives, Certificate – West Thomas College (London, UK)
ACTIVITIES
• Active member of the National Society of Leadership and Success (NSLS)
• Prior volunteer for Veteran’s Employee Network during tenure with Delta Airlines
REFERENCES
Available upon request
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