Bilingual Customer Service Representative

Marangely N. Concepcion

Customer Service Representative Live Agent Virtual Assistant

Florida, USA 407-***-**** **********@*******.*** Professional Summary

Dedicated and bilingual customer service professional with over four years of experience providing exceptional customer support, managing phone calls, scheduling appointments, coordinating daily operations, and resolving customer concerns. Strong communication, organizational, and problem-solving skills with the ability to work independently in fast-paced environments. Passionate about delivering outstanding customer experiences through phone, email, and chat support. Professional Experience

Office Manager / Customer Service Coordinator

Divine House 2022 – Present

• Manage incoming customer calls, emails, and text messages.

• Schedule appointments and coordinate daily work assignments.

• Maintain calendars and organize daily operations.

• Prepare estimates and maintain customer records.

• Resolve customer concerns and provide exceptional customer service.

• Assist with onboarding and team communication.

Customer Service Representative

Hispanic Food and More 2019 – 2022

• Assisted customers in person and over the phone.

• Processed customer orders and maintained accurate records.

• Communicated with customers and vendors via phone, email, and text.

• Resolved customer concerns while ensuring a positive customer experience. Education

Valencia College

Associate of Science in Nursing (In Progress)

Core Competencies

Customer Service • Phone Support • Email Support • Live Chat • Appointment Scheduling • Calendar Management • Data Entry • Microsoft Office • Google Workspace • Time Management • Problem Solving • Team Coordination • Bilingual (English & Spanish)

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