IT Support & Cybersecurity Systems Administrator

JACKSON MULINDWA

Burlington,MA,*****

Phone:253-***-****

Email : ****************@*****.***

PROFESSIONAL SUMMARY

Highly motivated and results-driven IT professionals with strong skills in technical support, networking, operating systems, system administration, and cybersecurity. Experienced in identifying vulnerabilities, performing risk assessments, and supporting secure IT infrastructure. Adept at troubleshooting, providing support, maintaining documentation, and implementing effective technical solutions.

CORE SKILLS

Technical Support & Cloud Computing Basics

Hardware Software Installation & Operating Systems

System Administration & Infrastructure Services

IT Security & Threat Mitigation, Virtualization (VMware/VirtualBox)

Cybersecurity Fundamentals, Endpoint Security & Antivirus

Documentation, Ticketing, User Account Management & Office 365 Administration

Remote Desk Support, System maintenance & Updates

Networking Troubleshooting, TCP/IP, DNS, DHCP and

CERTIFICATIONS

CompTIA Security+

CompTIA Network+

PROFESSIONAL EXPERIENCE

Terminix, Woburn, MA — Innovation Technician (June 2024 – Present)

Maintain accurate technical documentation and reports.

Provide technical support to internal teams and systems.

Perform data analysis to improve operational efficiency.

Conduct quality control evaluations and testing procedures.

J & J Logistics Inc - Data Entry and Help Desk (2020-2024)

. Enter updates & maintain data in system, verify Accuracy of information before input

Provide Technical support to user (In-person, phone & Remote) & Document Issues

Use ticketing tolls like Service now Or Zendesk

Install & Configure systems (Windows, printers app)

Reset Passwords & manage accounts using Active Directory

Uganda Revenue Authority (URA) - System Administrator (2010-2016)

System Installation & configuration, User & Access Management

System monitoring & Performance, Troubleshooting & Support

Backup & Disaster Recovery and Security management

Documentation, Automation & Scripting

EDUCATION

Middlesex Community College, Bedford, MA

Associate Degree in Information Technology – Cybersecurity (2024 – may-2026)

Makerere University, Kampala, Uganda

Bachelor’s degree in information technology (2006 – 2010)

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