Customer Service Representative - Remote Support

PATRICK CHANCE

Remote Customer Support Specialist

850-***-**** • ***********@*****.*** • Greenback, TN • Open to Remote, Full-Time or Part-Time PROFESSIONAL SUMMARY

Customer-focused professional with 30+ years of experience delivering exceptional service, resolving concerns, scheduling appointments, and coordinating projects from start to finish. Known for strong communication, patience, and the ability to build lasting customer relationships. Highly organized and dependable, with proven comfort using phone, email, and online tools to support customers in a fully remote environment. CORE SKILLS

Customer Support • Customer Success • Phone & Email Support • Live Chat Support • Appointment Scheduling • Calendar Management • Data Entry • CRM Software • Microsoft Office • Google Workspace • Problem Resolution • Order Processing • Time Management • Multitasking • Team Collaboration • Remote Work PROFESSIONAL EXPERIENCE

Customer Operations Manager Self-Employed

Managed customer communications from first inquiry through project completion, responding promptly by phone, email, and text.

Scheduled appointments and coordinated calendars to keep projects on track and customers informed. Prepared estimates and invoices, and coordinated with vendors to ensure timely, accurate service delivery. Resolved customer concerns and complaints while maintaining a consistently high standard of service. Customer Service Advisor

Assisted customers with scheduling service appointments and clearly explained repair recommendations. Coordinated with technicians and managed high call volume while keeping customers updated throughout. Professionally resolved customer complaints, maintaining trust and satisfaction. Maintenance Technician

Responded promptly to resident requests and communicated repair schedules clearly and proactively. Prioritized multiple, competing customer requests while delivering consistently professional service. Machine Operator

Maintained accuracy and quality standards in a fast-paced production environment. Collaborated closely with team members to meet daily output and quality goals. EDUCATION & CERTIFICATIONS

Vocational Training – Robotics & Automotive Mechanics EPA Section 608 HVAC Certification

REMOTE WORK STRENGTHS

Comfortable working independently with excellent written and verbal communication. Fast learner with new software and CRM platforms. Reliable internet connection and dedicated home workspace. Strong attention to detail, self-motivated, and dependable.

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