Culinary Operations & Customer Service Leader
Resume:
Got you — here’s your resume + cover letter text clean and ready to copy in one place:
RESUME
Hazell Brooks
Fort Washington, MD 20744
*******@******.***
Professional Summary
Culinary professional with 20+ years of experience in customer service, business ownership, sales, management, and customer relations. Proven ability to manage high-volume operations, build strong customer relationships, and train and develop teams to be adaptable in fast-paced environments.
Professional Experience
Business Owner / Contractor
Three SSS Café – Washington, D.C. 2014–2025
Managed three full-service food operations at the United States Department of State.
Oversaw daily operations, staffing, scheduling, inventory, vendor relations, and customer service.
Managed high-volume sales exceeding $1 million annually.
Trained and developed staff to perform effectively in fast-paced food service environments.
Business Owner
Lettuce Surprise U Café – Lansing, MI 2008–2014
Prepared two daily meals—breakfast and lunch—for a building occupancy of over 1,400 people.
Managed the adjacent variety store attached to the café.
Oversaw scheduling, staff training and development, inventory adjustments, and par-level management.
Call Center Representative
Peckham Industries – Lansing, MI 2006–2008
Provided customer support in a high-volume call center environment.
Assisted customers with passport processing inquiries and issue resolution.
Maintained confidentiality of personal data.
Recognized for professionalism, multitasking, and customer satisfaction.
Additional Experience
Loss prevention specialist for a Fortune 500 company.
Security with the Michigan Department of Corrections.
Court officer at the 36th District Court.
Education
Gumpton College of F.S. – Decatur, GA 1989–2002
Associate of Science in Mortuary Science
Palm Beach Community College – Palm Beach, FL 2003–2004
Paralegal Studies Coursework
Lansing Community College – Lansing, MI 2012–2014
Associate of Science in Culinary Arts
References
Available upon request
Contact this candidate