Customer Service & Inventory Team Lead

Sheba Anderson

n 469-***-**** n **************@*****.***

PROFESSIONAL SUMMARY

Experienced Customer Service and Team Lead Professional with a strong background in leadership, inventory management, and client relations. Proven ability to guide teams, resolve customer issues, and ensure efficient operations in fast-paced environments. Skilled in multitasking, maintaining accuracy, and delivering top-tier service while meeting company goals. SKILLS

Customer Service & Client Relations, Team Leadership & Training, Inventory & Quality Control, Microsoft Office (Word, Excel, PowerPoint, Outlook), Data Entry & Time Management, Food Safety & HACCP Compliance, Problem Solving & Conflict Resolution, Communication & Interpersonal Skills EXPERIENCE

Automann USA, Duncanville, TX — Inventory Team Lead (December 2022 – Present)

• Lead daily warehouse operations, ensuring accurate inventory and efficient workflow.

• Train, coach, and motivate team members to achieve performance and quality goals.

• Maintain communication between departments to resolve issues quickly and support customer satisfaction.

• Conduct cycle counts, verify part numbers, and ensure timely availability of products. Hello Fresh, Irving, TX — Production Worker / Team Support (November 2021 – November 2022)

• Assisted team members in packaging and labeling food products for customer orders.

• Maintained food quality and safety standards to ensure customer satisfaction.

• Supported team leads in organizing workflow and meeting daily production goals. Corrections Corporation of America, Dallas, TX — Correctional Officer (August 2013 – October 2020)

• Supervised and managed staff and inmate activities while maintaining order and safety.

• Demonstrated strong communication, leadership, and decision-making under pressure.

• Trained new officers in safety procedures and compliance standards. EDUCATION

Kimball High School, Dallas, TX — Diploma (August 1998 – May 2001) MT Training Vocational School, Grand Prairie, TX (May 2018 – November 2018) CERTIFICATIONS & AWARDS

Administrative Assistant Certification, Food Handler Certification, CPR Certified

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