Patient Scheduling & Customer Service Specialist

Andrea M. Benavides, Customer Service Representative

Union City, 94587, 510-***-****, ****.******.*@*****.*** SUMMARY Highly organized and detail-oriented professional with over 10 years of experience in patient coordination, scheduling, and customer support within healthcare settings. Proven ability to manage high volumes of inquiries, validate insurance, and maintain accurate records. Adept at facilitating clear communication between patients and providers, ensuring exceptional service delivery. Eager to leverage strong client communication and follow-up skills to support Local First Arizona's mission and enhance client experiences. WORK EXPERIENCE

Radiology Department Scheduler

Sequoia Hospital

10/2020 – Present

Orchestrated the scheduling and coordination of radiology procedures and diagnostic imaging for patients.

Validated insurance coverage, secured necessary authorizations, and maintained precise documentation.

Liaised with physicians, nurses, and patients to confirm appointments and communicate preparation requirements.

Managed a high volume of scheduling requests, ensuring both accuracy and operational efficiency.

Delivered exceptional patient service by addressing concerns and providing clear instructions for procedure preparation.

Access Operations Agent / Patient Care Coordinator Stanford Health Care

04/2018 – 09/2019

Facilitated the coordination of clinic appointments for a diverse patient population.

Managed a high volume of incoming calls from patients, providers, and clinic coordinators.

Accurately documented call details and directed inquiries to the appropriate departments.

Served as a key communication link between patients and healthcare providers.

Applied expertise in clinic-specific protocols to ensure seamless patient flow and service delivery.

Customer Service Representative / Billing Coordinator Illumina

04/2014 – 04/2018

Addressed patient inquiries regarding billing and services through phone and email channels.

Inputted and updated client information within CRM systems and laboratory databases.

Verified insurance eligibility, benefits details, and patient demographics for accurate record-keeping.

Calculated and communicated patient financial responsibilities, including deductibles, copays, and pre-authorization needs.

Administrative Lab Coordinator & Patient Service Representative Palo Alto Medical Foundation

Scheduled patient appointments and streamlined the coordination of laboratory services.

Provided comprehensive administrative support to medical staff members. Processed patient billing information and verified insurance details. Assisted patients with inquiries, offering guidance and support for their service needs.

EDUCATION

James Logan High School

High School Diploma

Mission Valley ROP

Medical Assistant Program

02/2002 – 08/2002

SKILLS Medical terminology ICD-10 and CPT coding

Microsoft Office (Excel, Word,

Outlook, Publisher, Access)

Adobe

Salesforce NextGen

EPIC Cerner

MS4 Patient scheduling

Billing support Care coordination

Team player Problem-solving abilities

Excellent verbal and written

communication skills

Highly organized

Detail-oriented Able to prioritize tasks

Reliability Organization

Client Communication Remote Work

Communication Skills Customer Support

Record Keeping Follow-up

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