Administrative Office Manager & Customer Service

AR'MON BOWEN

***********@*****.*** 423-***-**** Ripley, TN 38063 linkedin.com/in/ar'monbowen8b29b2217

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Skills

Meeting coordination

Documentation and control

Relationship building

Account reconciliation

Organizational leadership

Event coordination

Payroll processing

Office administration

Experience

01/2025 - Current

Randstad

Covington, Tennessee

Administrative Office Manager

Administered and updated database to manage payroll, employee benefits, and staff time.

Monitored office inventory to maintain supply levels.

Managed physical and digital files, monitored spreadsheets, and updated reports to coordinate project materials.

04/2023 - 01/2026

CITI Bank USA

Johnson City, Tennessee

Customer Service Representative

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Answered inbound calls, chats and emails to facilitate customer service.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education and Training

05/2015

Ripley, TN

High School Diploma

Ripley High School

Johnson City, TN

Some College (No Degree) in Mass Communication

East Tennessee State University

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