Flight Attendant & Customer Service Professional

Feza Mitima 832-***-**** .****.********@*****.***

CAREER PROFILE

Experienced professional with a strong background in Flight Operations, Customer Service, Retail, Financial Services, Sales, and Marketing. Skilled in delivering exceptional customer experiences, ensuring passenger safety, providing in-flight service, resolving concerns, and communicating effectively in fast-paced environments.Experienced in building positive customer relationships, handling challenging situations with professionalism, and supporting diverse customer needs with patience and attention to detail. Knowledgeable in safety procedures, teamwork, conflict resolution, and creating a welcoming experience. Additional experience includes administrative support, managing schedules, coordinating travel arrangements, maintaining documentation, and handling confidential information. Recognized for strong organization, adaptability, multitasking abilities, and commitment to providing outstanding service. EDUCATION:

Southern Maine Community College: Associates Degree (2019) FAA Certified: Flight Attendant Issued: APR (2026)

Customer Service Communication Skills Conflict Resolution Professionalism

Problem Solving Risk Assessment Attention to Detail Documentation

Collaborative Adaptability Flexibility Cultural Awareness

Sales-Oriented Reporting

PROFESSIONAL EXPERIENCE

Gojet Airlines Base: EWR HQ: Bridgeton, MO

October 2025 to Present Flight Attendant (on-site)

● Ensured the safety, security, and comfort of passengers while following FAA regulations and company policies during all phases of flight.

● Conducted pre-flight safety checks, inspected emergency equipment, and prepared the cabin for safe operations.

● Delivered safety demonstrations and announcements clearly in compliance with federal aviation standards.

● Provided exceptional customer service by assisting passengers with questions, concerns, and individual needs.

● Responded calmly and professionally to onboard emergencies, medical situations, delays, turbulence, and unexpected operational changes.

● Used problem-solving and communication skills to resolve passenger concerns while maintaining a positive travel experience.

● Assisted passengers with boarding, seating arrangements, luggage storage, and special accommodations.

● Collaborated with pilots and fellow crew members to ensure safe and efficient flight operations.

● Prepared and served food and beverages while following company service and safety procedures.

● Demonstrated reliability and flexibility while working irregular schedules, including nights, weekends, holidays, and extended hours.

● Maintained professionalism, cultural awareness, and Delta’s commitment to creating a welcoming environment for every passenger.

Metropolitan Museum of art, Manhattan, New York, NY September 2024 to October 2025 Retail Sales Associate (On-site)

● Deliver exceptional customer service on the sales floor, consistently exceeding customer expectations and engaging in museum-oriented sales conversations to enhance the visitor experience.

● Assist the Manager in achieving daily sales and service goals, contributing to sales targets of

$50,000-$200,000 depending on the season.

● Participate in zone coverage by managing specific areas or categories of the selling floor and ensuring effective shop and stock maintenance, including cleanliness and organization.

● Greet and assist all customers with a friendly attitude, determining their shopping needs and guiding them through purchases while maintaining a high level of customer satisfaction.

● Process transactions accurately at the register, following protocols for cash, check, and credit card payments, while managing nightly reconciliations to ensure accuracy.

● Maintain store appearance by cleaning, restocking, ticketing merchandise, and performing shop maintenance tasks to support loss prevention efforts.

● Assist with annual inventory processes, including cycle counts, reporting discrepancies or gains, and ensuring accurate data entry before business operations.

● Collaborate in training new hires, reducing turnover, and upholding Standard Operating Procedures (SOPs) to ensure efficient and smooth store operations.

● Oversee and influence daily store operations, monitor product and inventory levels, ensure visual appeal, and manage store performance against sales targets and incentives.

● Represent the Metropolitan Museum of Art’s brand with professionalism, ensuring all interactions reflect the institution’s values and commitment to excellence.

● Demonstrate flexibility by working peak times, including weekends, holidays, and evenings, ensuring high-quality service during busy periods

Hermes Of Paris Manhattan, New York, NY

September 2023 to Aug 2024 Junior Internal Controller (On-site)

● Review, implement, and maintain internal procedures in collaboration with the Inventory department, focusing on treasury, assets, and discounted sales to ensure compliance with Hermes Group procedures.

● Conduct statistical data analysis to understand retail and corporate policies and company procedures.

● Review and optimize operating processes across boutiques, corporate offices, and distribution centers, including products, services, methods, processes, and systems.

● Implement and manage internal control questionnaires for store management, treasury, and Internal Control Practices.

● Monitor exception reports generated by the POS IT system (Cegid) to minimize fraud risks on key business drivers.

● Provide recommendations to enhance company policies and procedures, contributing to overall efficiency and compliance.

● Ensure implementation of recommendations from preview store audits and monitor their execution.

● Analyze Information Systems to improve reliability and maintain data integrity, enhancing overall system performance.

● Actively participate in annual physical inventories and assist with cycle counts as needed.

● Contribute to ad hoc projects as defined by the supervisor, demonstrating flexibility and versatility.

● Advise others on approved audit controls and procedures, actively involved in the implementation of audit initiatives.

Sephora LVMH San Francisco, CA

October 2021 to June 2023 Sales and Services Coordinator

● Key role is in ensuring all aspects of sales and service initiatives including paid services which include makeovers events, classes, loyalty programs, cash handling and training in your store.

● Leading and educating teams on service offerings, customer experience, and embodying the Sephora Attitude and DNA.

● My role includes creating an amazing customer experience. Supporting stores' success. Demonstrate our Sephora values.

● Develop & implement meetings between all roles from customer service representatives to enhance communication between management.

● Gather and Developing sales strategies.

● Getting to know clients personally and meeting all the clients needs and wants.

● Planning and strategizing events on the sales floor and off the sales floor.

● Ensuring compliance with sampling policies and clients participate in programs to reduce loss.

● Excellent verbal and written communication skills including and the ability to translate customer interaction at the executive level, being able to report to Executive and/or leadership

● Working in a fast paced dynamic and deadline driven environment, proven analytical skills and outstanding attention to detail.

● Respond to customer inquiries by telephone, e-mail or our internal communication program

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