Lead Care Manager (ECM) & SDOH Coordinator

PATRICIA CORONEL

*** ******** ****** ********* * Tracy, CA 95376 • 209-***-**** • **.********@*******.*** PROFESSIONAL SUMMARY

Compassionate and results-driven Lead Care Manager with extensive experience in Enhanced Care Management (ECM) and community-based care coordination. Proven ability to address social determinants of health (SDOH), including housing instability, food insecurity, transportation barriers, and access to healthcare. Skilled in conducting in-person member visits, coordinating end-to-end services, and advocating for high-need populations. Strong knowledge of Medi-Cal, CalAIM initiatives, and interdisciplinary care team collaboration to improve health outcomes. CORE COMPETENCIES

• Enhanced Care Management (ECM)

• CalAIM Program Knowledge

• Medi-Cal Care Coordination

• Social Determinants of Health (SDOH)

• In-Person Member Engagement & Field

Outreach

• Comprehensive Needs Assessment

• Care Plan Development &

Implementation

• Community Resource Coordination

• Patient Advocacy & Support Services

• Motivational Interviewing Techniques

• Interdisciplinary Team Collaboration

• HIPAA Compliance & Documentation

PROFESSIONAL EXPERIENCE

Lead Care Manager

OversightMD – Milpitas, CA April 2024 – February 2026

• Delivered Enhanced Care Management (ECM) services to high-risk Medi-Cal members through in-person, telephonic, and field-based engagement.

• Conducted comprehensive biopsychosocial assessments to identify medical, behavioral, and social needs.

• Addressed social determinants of health (SDOH) by coordinating housing assistance, food resources, transportation, and financial support services.

• Developed, implemented, and updated individualized care plans in collaboration with interdisciplinary care teams.

• Coordinated end-to-end care including primary care, specialty appointments, behavioral health services, and post-discharge follow-up.

• Served as primary point of contact for members, building trust through consistent in person visits and ongoing communication.

• Advocated for members by assisting with insurance navigation, Medi-Cal benefits, and authorization processes.

• Conducted outreach to re-engage members experiencing gaps in care or missed appointments.

• Maintained accurate, timely, and HIPAA-compliant documentation of all member interactions, assessments, and care activities.

• Participated in case conferences, team huddles, and quality improvement initiatives aligned with CalAIM guidelines.

Shipping Coordinator

Mancini’s Sleepworld – Livermore, CA August 2022 – March 2024

• Coordinated logistics, scheduling, and delivery operations in a fast-paced environment.

• Maintained detailed records and ensured timely and accurate order fulfillment.

• Collaborated with cross-functional teams to resolve issues and improve service delivery. Warehouse Assistant Manager

DL Wholesale Inc. – Livermore, CA September 2016 – December 2019

• Supervised daily warehouse operations, including staffing, inventory management, and logistics coordination.

• Trained team members and improved workflow efficiency and productivity. • Ensured compliance with safety standards and operational procedures. Problem Solver

Amazon Fulfillment Center – Tracy, CA October 2013 – May 2016

• Identified and resolved operational issues, improving order accuracy and efficiency.

• Collaborated across departments to streamline processes and reduce errors. Customer Service Associate

Kohl’s – San Jose, CA April 2011 – June 2012

Cashier

Foods Co. – Redwood City, CA 2009 – 2010

Cashier

Safeway – Sonora, CA 2008 – 2009

Accounting Administrative Assistant

Alameda County Fairgrounds – Pleasanton, CA June 2006 – August 2006 EDUCATION

Modesto Junior College – Modesto, CA

Associate Arts in Human Services (In Progress)

Redwood High School – Redwood City, CA

GED / High School Equivalent

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