Immigration Operations & Mailroom Site Lead

Anita Perry

Cheverly, MD ***** **************@*****.*** +1-240-***-****

Goal: To advance in a professional company/organization where I'm able to contribute to its overall success and productivity by providing professional customer service and team support while obtaining job security and stability where there is opportunity for advancement. Authorized to work in the US for any employer

Work Experience

Contract Site Lead-Mailroom Supervisor

TJFACT

United States Citizenship & Immigration

October 2022 to March 2026

Provide onsite management by creating and implementing appropriate management systems to ensure the quality, reliability, accuracy, and timeliness, of all services and products provided to USCIS according to Contract PWS Guidelines & Expectations.

Perform appropriate record-keeping and reporting tasks to capture essential statistical data for monthly reports and assist in the preparation of those reports.

Use electronic systems to provide verification of any number of established data points to make adjudicative decisions, determine the appropriate level of adjudicative review, and update databases with appropriate information and decisions.

Oversee and implement the TJFACT Contract with USCIS, which includes onboarding contractors and subcontractors.

Revised and implemented Standard Operation Procedures for incoming mail, packages, and files received from other service centers/FCOs, which allowed for seamless delivery of services from the contractors to all adjudicating officers.

Revised and implemented processing of files for USCIS’s Iron Mountain file storage facility to keep better records of all files in the ZAR CCO.

Responsible for the coordination of immigration cases with various teams to assist with the processing of Asylum cases.

Serves as a liaison between Asylum Officers and Senior Asylum Officers to properly transmit files, supporting documents, and evidence.

General Clerk I

ISI Professional Services - Arlington, VA October 2021 to October 2022

•Handle incoming and outgoing mail, serving as the link between the U.S. Postal Service, UPS, FedEx and individual offices and associates.

•Perform file operations and application processing functions.

•Facilitate delivery of outgoing mail by determining if the mail is to be sent registered, certified, specialdelivery, or first, second, third, or fourth class, and may group mailings by ZIP code.

•Operate machines that collate, fold, and insert material into envelopes for mailing. Operate machinesthat affix postage and mailing labels and track the amount of money expended on postage. • Use computers to keep records of incoming and outgoing items

•Uses computer to log incoming and outgoing items.

•Retrieves, sorts, and maintains files.

•Generates manifests.

•Prepares files for shipping.

•Performs searches.

•Scans physical file barcodes for file accountability.

•Scans, photocopies, or emails documents.

•Delivers files to identified locations.

•Reviews files for action steps and secures documents.

•Places files on shelves.

•Meets contract performance requirements and acceptable quality levels for assigned tasks.

Transit Operator

Transdev - Hyattsville, MD

January 2020 to October 2021

· Obey traffic laws, safety procedures, and transit regulations.

· Pick up and drop off passengers at designated locations while following a specific timetable and GPS ranger while on duty.

· When needed assistance is provided to passengers with disabilities to get on the bus.

Bus Attendant

Prince George's County Public Schools - Bowie, MD

November 2018 to May 2020

· Assisted children with physical and mental challenges on and off the school bus.

· Monitored those with behavioural challenges and physical and medical disabilities daily while providing security and assistance when needed.

Rural Carrier Associate

United States Postal Service - Bowie, MD March 2019 to August 2019

· Organize, sort and case mail. Deliver route and packages daily.

Deli Clerk

Safeway Inc./Albertson's Inc - Washington, DC March 2018 to March 2019

· Welcomed and serviced customers by slicing deli meats and cheeses to order, weighing and tagging items with pricing labels

· Completed daily tasks of frying and baking chicken and other products for entree meals daily

· Prepared sandwiches, salads, and entrees for customers daily

· Setup deli hot bar/cold cases by sanitizing areas, flipping trays, replenishing cold bar items and preparing hot bar items using First In, First Out procedures

· Completed inventory by date checking items in freezers and cold cases and followed disposal procedures for out-of-date items weekly

Direct Support Professional

Anna Healthcare, Inc - Hyattsville, MD September 2013 to October 2017

In the Healthcare Industry capacity as Direct Support Professional I am responsible for, but not limited to the following duties daily:

· Develop service recipient's basic living skills (e.g., social, domestic, and hygiene) through instruction and encouragement.

· Assist and document the development and implementation of long and short-term goals for service recipient, as developed by the Personal Support Team under the supervision or direction of AHI's Program Coordinators.

· Develop and maintain a positive and effective relationships with service recipients, families, staff, administration, case management, and other service providers and assist in coordinating with their needs concerning service recipients.

· Perform or assist service recipients with personal hygiene as needed (e.g., bathing, brushing teeth, shaving, nail clipping, dressing, bodily functions, and service recipient's appearance). Personal care services may include observation, reporting and documentation of changes in the status of the person or in body functions when assigned by a health professional.

· Perform or assist service recipient in basic domestic duties as needed (e.g., cooking, cleaning, laundry, shopping).

· Coordinate and maintain service recipient's schedule (e.g., doctor appointments, professional team appts. and job).

· Coordinate service recipient's participation in leisure and recreational activities.

· Maintain records and complete paperwork as required by AHI and Developmental

Disability Service Division (DDSD) (e.g., timesheets, mileage, petty cash, medication logs, service recipient progress, visitor logs, Incident Reports and goal data).

· Adhere to service recipient's behaviour and health management plans (e.g., administration of medication, use of behaviour modification techniques, dietary restrictions).

· Maintain a safe environment for the service recipient; prevent harm to service recipient, self, and others.

· Report any safety concerns to AHI management in a timely manner.

· Transport service recipient to and from work, scheduled appointments, and recreational activities in a safe and timely manner.

· Serve as a good role model to service recipient.

· Maintain current certification as required by AHI and the service recipient's

Individual Plan. (e.g., CPR, First Aid, MAT, Bloodborne Pathogens, and all others required by Anna Healthcare Inc.'s policies and procedures, or service recipient's specific needs).

· Keep update with current Anna Healthcare, Inc. and DDSD policies and procedures.

Bakery Clerk I

Shoppers Food & Pharmacy - Oxon Hill, MD September 2012 to September 2013

was responsible for, but not limited to the following duties daily.

· Assisted with baking and cake decorations

· Provided customer services with cake, cupcakes and bread orders

· Preparation and baking of bread, pastries and cake orders

· Maintained order and organization of weekly inventory

· Maintained order and cleanliness of bakery department according to Health &

Safety Guidelines

· Assist with accurate labelling and presentation of bakery department products

AP/AR and Payroll Administrative Assistant I Accounting Principals, Formerly Ajilon Professionals

UIC Technical Services - Alexandria, VA

June 2012 to August 2012

In the capacity as AP/AR and Payroll Administrative Assistant I was responsible but not limited to the following duties daily.

· Assisted AP/AR and Payroll managers with clerical duties daily

· Prepared reconciliations daily for contracted companies and supply and equipment orders · Received, reviewed and applied check payments from contracted companies and vendors

· Prepared and processed invoices for clients and vendors

· Acted as liaison between clients, vendors and office personnel to resolve issues, concerns related to payments and adjustments to accounts

· Responsible for organizing and maintaining organization of AP/AR and Payroll file rooms

· Maintained order of files new and old

· Prepared old files for packaging and shipment to off-site storage facility

· Prepared and organized shipment of files needed from off-site storage facility

· Organized payroll/employee files when necessary

· Obtained and delivered files to employees upon request

· Responsible for ordering supplies for AP/AR and Payroll Departments

· Provided receptionist coverage and support in the absence of front desk representative

· Set up conference rooms for meetings and events

· Received, screened and directed incoming clients and visitors

· Received, screened and directed telephone calls

· Retrieved and documented messages using the Avaya multi line telephone system

· Organized and maintained client and personnel file folders

· Organized and maintained client and personnel database

· Prepared correspondence and documents

· Sorted and distributed mail

· Arranged and set appointments and calls for administrative personnel

· Edited documents for accuracy

Accounting Principal Principals

Glasser and Glasser P.L.C - Alexandria, VA

September 2011 to April 2012

As an Administrative Assistant with Glasser and Glasser P.L.C. I was responsible for but not limited to the following duties daily.

· Assisting the Office Manager and two (2) attorneys

· Provide customer service in a courteous and professional manner with excellence, accountability and commitment to quality service

· Ability to work in a fast-paced environment and function effectively independently or in a team environment with excellent communication and organizational skills with strong attention to detail

Education

High school Diploma

Paul Laurence Dunbar High School - Washington, DC

September 1997 to June 2000

Skills

•Developmental Disabilities Experience

•Same Time and Word

•Proficient in Microsoft Office

•Planograms

•Outlook

•Access

•Lotus Notes

•Typing Speed of 45+ wpm

•Excel

•PowerPoint

•Internet Explorer

•Multi-line Phone Systems

•Clerical Experience

Certifications and Licenses

First Aid Certification

Driver's License

Contact this candidate