Administrative Office Manager & Customer Support

Tanya N. Roberson

Grand Prairie, Texas *****

405-***-**** ***********@***.***

Professional Summary

Professional and dependable administrative professional with extensive experience in office management, customer service, scheduling, communication, and administrative support. Skilled at managing daily office operations, handling confidential information, maintaining records, and providing excellent customer service in fast-paced environments. Strong organizational, communication, and multitasking abilities with proficiency in Microsoft Office, SAP, and CRM systems.

Professional Experience

St. John Baptist Church — Administrator

May 2016 – Present

Manage daily church office operations and maintain efficient workflow

Serve as the primary point of contact during office hours

Coordinate communication including bulletins, phones, mail, and office correspondence

Schedule building usage and maintain the master calendar

Provide executive administrative support to the Senior Pastor including calendar management, travel arrangements, and correspondence

Maintain office supply inventory and place orders as needed

Support bookkeeping and budgeting procedures

Create and maintain records, databases, and confidential files

Process payroll through Shelby software

Pine Environmental — CSR/Inside Sales Irving, TX

March 2014 – May 2016

Responded to customer inquiries regarding equipment rentals, pricing, and order status

Prepared quotations and processed customer orders accurately

Maintained CRM database and customer records

Coordinated order confirmations and delivery communication with customers

Assisted with credit applications and account setup

Investigated and resolved customer complaints professionally

Maintained organized contract files and customer correspondence

Airgas — Total Access Specialist Grand Prairie, TX

August 2013 – March 2014

Managed inbound and outbound customer accounts

Assisted with sales support and customer service functions

Entered and maintained accurate customer information in SAP

Coordinated order updates and communication between departments

Supported business-to-business sales activities

ServiceLink — Appraisal Associate Irving, TX

April 2012 – April 2013

Answered customer inquiries and resolved service-related issues

Managed client relationships and service-level expectations

Processed and tracked customer requests using internal systems

Conducted analysis and reporting related to client performance

National Bankruptcy Services, Inc. — Bankruptcy Administrator Dallas, TX

November 2010 – February 2012

Reviewed bankruptcy filings and maintained accurate tracking records

Processed legal documentation and correspondence

Responded to internal and external customer inquiries by phone and email

Coordinated with attorneys regarding case matters and filings

Hotels.com — Credit Card Support Coordinator Dallas, TX

August 2009 – October 2010

Assisted hotel vendors with virtual credit card and payment issues

Communicated with financial institutions to resolve declined transactions

Escalated unresolved issues for further investigation and resolution

West Interactive Corp — Client Support Coordinator Oklahoma City, OK

January 2002 – July 2009

Served as liaison between clients and account services teams

Researched and resolved escalated customer service issues

Managed projects and maintained compliance with company procedures

Provided timely support and issue resolution for clients

Midland Mortgage Company — Default Specialist Oklahoma City, OK

April 1998 – November 2001

Managed foreclosure and bankruptcy-related accounts

Coordinated with attorneys regarding hearings and case status

Reviewed and monitored bankruptcy matters and documentation

Education

University of Central Oklahoma Edmond, OK

Bachelor’s Degree in Criminal Justice

Minor: Sociology May 2005

Rose State College Midwest City, OK

Associate’s Degree in Criminal Justice

May 2003

Skills

Front Desk & Office Administration

Customer Service & Reception

Calendar Management & Scheduling

Data Entry & Record Management

Microsoft Word, Excel & PowerPoint

SAP & CRM Systems

Payroll Processing

Professional Written & Verbal Communication

Multitasking & Organization

Telephone & Client Support

Team Collaboration & Independent Work

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