Account Coordinator - Call Center & IT Support

DEVANTA GIBSON

Chicago, IL • *************@***.***

PROFESSIONAL SUMMARY

Account Coordinator with strong experience in client support, operations, and cross-functional communication. Background includes managing large teams in call center and IT environments, supported by disciplined service as a U.S. Navy veteran. Known for reliability, problem-solving, and delivering high-quality service in fast-paced settings. CORE SKILLS

Client Support • Account Coordination • Communication • Call Center Leadership • IT Supervision • Workflow Optimization • Issue Resolution • Reporting • Process Improvement • Team Training

PROFESSIONAL EXPERIENCE

Uber Eats — Account Coordinator

2022–2026

• Managed partner accounts and ensured timely communication and issue resolution.

• Coordinated internal teams to support merchant needs and maintain accurate documentation.

• Monitored account performance, prepared reports, and improved partner satisfaction.

• Supported onboarding, scheduling, and daily operational tasks. Endurance — Call Center Manager

2019–2022

• Led high-volume call center operations and consistently met performance targets.

• Managed hiring, training, scheduling, and evaluations for 50–60 employees.

• Improved efficiency and customer satisfaction through workflow enhancements.

• Collaborated with leadership to align operational strategy with company goals. DecisionOne — Supervisor

2012–2019

• Supervised IT support operations and ensured timely resolution of technical issues.

• Managed ticket prioritization, workload distribution, and escalations.

• Supported system upgrades, troubleshooting, and cross-department technology rollouts.

• Mentored staff to strengthen technical and customer service skills. EDUCATION

Bachelor of Applied Science (BAS)

Brown / Stratford Technical

Graduation Year: 2006

MILITARY SERVICE

United States Navy (1990–1994)

Honorable service with experience in discipline, teamwork, and mission-focused operations. TECHNICAL SKILLS

Microsoft Office • CRM Systems • Call Center Software • IT Support Tools • Data Tracking

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