Customer Support & Technical Chat Specialist

Tiara Bailey

Portsmouth, VA 215-***-**** *************@*****.***

Professional Summary

Customer service professional with experience in remote and in-person support roles. Skilled in handling high-volume inquiries, resolving issues efficiently, and delivering excellent service across phone and chat platforms. Strong communicator with proven ability to multitask and maintain accuracy in fast-paced environments.

Core Skills

Customer Support • Technical Troubleshooting • Live Chat Support • CRM Systems • Conflict Resolution • Data Entry • Multitasking • Communication

Professional Experience

Member Services Representative IBEX Global Remote 11/2025 – 04/2026

- Handled inbound member calls, resolving account and billing inquiries

- Maintained accurate records in CRM systems

- Met performance metrics for quality and customer satisfaction

Chat Technical Support Representative Kelly Services (Apple) Remote 02/2024 – 03/2025

- Provided chat-based technical support for Apple customers

- Resolved hardware, software, and account issues

- Managed multiple chats while maintaining service quality

Health Program Representative II Elevance Health Norfolk, VA 02/2021 – 12/2022

- Assisted members via phone and documented interactions

- Educated members on care programs and services

Benefit Claims Processing Associate Conduent Chesapeake, VA 07/2019 – 12/2020

- Reviewed and processed benefit claims

- Updated records and resolved inquiries

Customer Service & Sales Associate Various Employers VA 2018 – 2019

- Delivered customer service in retail and call center environments

- Assisted customers with products, services, and account needs

Education

High School Diploma Western Branch High School

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