Operations Coordinator Records Mgt. Data Tracking & Report

RACHAEL BASSEY

Telephone: 443-***-**** Email: ************@*****.***

LinkedIn: linkedin.com/in/rachael-bassey-375917179 Professional Summary

Digital Communications and administrative professional with 8+ years of experience designing presentations, outreach materials, and streamlined systems that improve clarity and engagement. Master’s-prepared leader supporting workforce development, education, and cross-functional teams.

Core Competences and Skills

Visual Content & Flyer Design • Presentation & Slide Development • AI-Enhanced Content Creation • Digital Communications Support • Systems & Workflow Organization • Data Tracking & Reporting • Microsoft Office, Canva & Work Experience

Merakey (Adult Behavioural Health) December 2025 – June 2026 Katy – Texas

Program Administrator (Contract):

Leveraged AI tools and digital systems to streamline documentation, scheduling, communications, and workflow processes, improving operational efficiency.

Tracked program outcomes, maintained operational dashboards, and generated reports to support compliance, performance tracking, and leadership decision-making.

Managed client records, compliance documentation, appointment scheduling, and stakeholder communications while ensuring data accuracy and confidentiality.

Developed a New Hire Guide and operational documentation to support employee onboarding, knowledge transfer, and process consistency.

Spearheaded the design and implementation of an internal operational app that improved workflow efficiency, team collaboration, and cross-functional program support. Trend Health Care Inc, August 2024 – December 2025 Dallas – Texas

Administrative Assistant:

Maintained program records, managed data entry processes, and ensured accurate documentation, compliance, and data integrity.

Tracked admissions, physician orders, and documentation requirements to support efficient service delivery and operational workflows.

Maintained operational reports and tracking spreadsheets to monitor compliance, performance, and documentation status.

Coordinated stakeholder communications, scheduling activities, and documentation workflows to improve operational efficiency.

Supported documentation audits, compliance reviews, quality assurance activities, and records management. Midland Independent School District (MISD) August 2015 – August 2019; August 2022 – August 2024 Midland – Texas

Gifted and Talented Educator (K-6):

Managed multi-campus programs using data tracking, reporting, and documentation systems to support operational effectiveness.

Developed reports, presentations, and operational materials supporting multiple campuses and stakeholders.

Built documentation and tracking systems that improved workflow efficiency, accountability, and information management.

Coordinated stakeholder communication, new teacher hiring and onboarding, training, and cross-functional collaboration to support program success.

Operations and Project Coordination professional with experience supporting healthcare, education, and corporate teams through project coordination, process improvement, workflow optimization, documentation management, reporting, onboarding, and cross-functional collaboration. Recognized for building efficient systems, streamlining operations, leveraging AI and digital tools, and delivering data-driven solutions that improve operational performance and organizational efficiency. Operations Coordination • Process Improvement • Workflow Optimization • Documentation & Records Management • Data Tracking & Reporting • Compliance & Quality Assurance • Calendar & Scheduling • Cross-Functional Collaboration • Stakeholder Communication • Training Coordination • Administrative Operations • AI Productivity Tools • Microsoft Office Harris County Department of Education August 2020 – January 2022 Houston – Texas

Project-Based Learning Associate (PBL)

Managed participant tracking, reporting, and program data across multiple districts, improving accuracy through standardized processes

Developed training resources, presentations, program materials, and communications supporting districtwide initiatives.

Trained Site Coordinators, coordinated events, stakeholder engagement, and cross-functional program activities to support successful implementation.

Education

Master of Science in Leadership November 2021

Grand Canyon University- Colangelo College of Business Phoenix, AZ.

Bachelor of Science in Economics June 2008

University of Uyo

Akwa Ibom – Nigeria

Certifications

AI Business Professional Certification March. 2026

Document Control: From Principles to Practice (Alison) Sept. 2025

Certified Digital Learning Professional (CDLP) July 2025

Home Health Administration (MedBridge) Sept. 2025

Gifted and Talented Supplemental Certification Sept 2024

Texas Educator Certificate (EC-6) August 2015

Technology

Microsoft Office: Excel (Dashboards & Reporting), Word, PowerPoint, Outlook

Collaboration: SharePoint, Microsoft Teams, Zoom, Google Workspace

Document Management: OneDrive, Google Drive, Microsoft Forms, Calendar & Scheduling Tools

Business Systems: ADP, DocuWare, PandaDoc, RingCentral

Healthcare Systems: TMHP, CradleMRX

Design & Productivity: Canva, AI Productivity Tools

Recognitions

HEB Excellence in Education Nominee and Teacher of the Year Nominee 2019

Recipient of the Carver Center Teacher of the Year Award 2017 -2018

Midland Reporter Telegram recognition for Winner of the Scholastic Invention with Student 2017

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