saas, consultant, fulfillment, operations, data, ecom, cloud, project

Angie Dejesus

USA NYC ● 347-***-**** ● ***************@*****.*** ●https://www.linkedin.com/in/angiedejesus/ PROFESSIONAL SUMMARY

I am well-rounded in business operations, data, project management, and software development cycle within technology solutions. Always focused on providing value to all teams, a curious individual and continuously enhancing my skills. SKILLS

Project Management: Cross-collaboration between stakeholders, project planning, issue tracking, pre and post launch support, production release, create training materials, Jira, Confluence, Slack, MS Teams, AI, CoPilot, Salesforce, Kanban, Lucidchart, PLM, agile, scrum, QA, Product requirement docs, backlog reports, dashboard reporting, excel, Canva Operations & Process Optimization: SOP’s, KPI’s, bottleneck elimination, streamlining process, cross functional alignment, resource optimization, SLA, DPP, SOW, ERP, CRM, Revops, allocation, and logistics support, highly organize Business Growth & Strategy: Industry research, value-based pricing, brand strategy, data analysis PRFOFESSIONAL EXPERIENCE

Professional Services Fulfillment Associate Consultant OpenText/ USA, NY,NYC Remote 03/2021-2026

• Cloud administrator, provision and fulfillment of cloud SaaS solutions orders for cloud, on-prem, and hybrid, ensure all prerequisites are met for successful order process and services for delivery, complete sales order process as well as cloud configuration administration, handle all tickets in multiple queues, update ticket details such as statues etc. Resolve any escalations and ensure orders and process accuracy are in scope

• Post-sales support- to end user and MSP’s / resellers onboarding deployment and implementation for training of SaaS solutions, hand holding training, knowledge transfer, technical account executive, assist in troubleshooting

• Project management and project delivery for all PS orders, lead weekly PS meetings, identify and mitigate risks, create SLA’S, DPP, SOW’s, revenue operations planner and customer experience analysis

• Create KB documentation to improve end user experience, data analysis reporting, identify trends for related business challenges, manage, analyze and interpret customer data reports, ad-hoc reporting, contribute to enhance tools and workflows, contribute to identifying and improving process from manual to automation, collaborate with stakeholders, work with backlog and pipeline reports, assist in procurement operations, create and maintain data driven reports/dashboards, conduct comprehensive testing and quality assurance on software solutions, document bugs and defects, use Jira, Confluence, Salesforce, Linux, RHEL, Copilot, AI, Teams Technical Account Associate United Legwear / USA, NY,NYC 11/19-02/21

• Optimized and proactively developed new process enhancing model improvement

• Style Set- Up, data entry and data management, for wholesale, dropship, B2B, D2C, manufacturer, managed over 1K styles in PLM, Processed order operations for over 50K UPC’s, trained new hires

• Collaborated with sales, production, product, design, IT, and management teams to streamline each department’s workflow, managed reports on production and sales orders, used ERP Exenta system and GXS Ecommerce Marketplace Manager Cathay Home/ USA, NY,NYC 01/18-03/19

• Optimized product descriptions and landing pages, website merchandiser, UI/UX, QA for dropship and website, Shopify, Wix, Amazon, Wayfair, Walmart, Overstock, Kohls, Macys, Sam’s Club, CX,D2C,B2B

• Worked closely with buyers, and cross functional teams on strategies for best ROI, analyzed sales trends, KPI’s, managed shopper’s transactions and logistics, 3PL’s, data entry production and sales, used ERP and EDI process

• Managed ecom brand development, marketplace account manager, used Simparel, Quickbooks, Exenta, customer success advocate, lead trade shows, customer fulfillment orders Technical Account Associate Oved Apparel, USA, NY,NYC 09/13-12/17

• Heavy order entry for production and sales on Bluecherry, set up style master, prepack, size ranges, color codes, UPC’s, HS #, cost sheets, templates for fob, ldp, and ddp pricing, set up labels, and merchandise group codes, followed up daily with vendors overseas, coordinated production issues with merchandising and sales team

• Ordered and tracked tickets on Fineline, worked with wip reports, worked with Traffic department and EDI, UPC support, maintained GXS and Intergrade catalogue, served as liaison for departments within divisions, determined and advised upper management of areas of improvements EDUCATION: MBA, Master of Business Admin Technology Management,The State University of NY (SUNY) (PT in process) Bachelor of Science in Business Administration & Management, Boricua College

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