Admissions & Enrollment Coordinator - Retail Leadership

Tonyea Davis

757-***-**** **********@*****.*** Norfolk, Virginia

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Professional Summary

Results-driven and accomplished professional with progressive experience in admissions coordination, enrollment services, retail leadership, and high-volume customer service environments. Proven ability to guide individuals through structured processes, manage appointment scheduling and calendars, handle inbound and outbound communications, maintain regulatory compliance, lead teams, drive performance goals, and deliver exceptional client experiences. Strong communicator with advanced organizational skills, attention to detail, and the ability to thrive in fast-paced, deadline-driven settings.

Core Competencies/Technical Skills

• Admissions & Enrollment Processing (CampusVue, WebClient, Parchment)

• Student & Client Relationship Management

• Appointment Scheduling & Calendar Management

• Phone Desk / Call Handling (Inbound & Outbound)

• Regulatory Compliance & Documentation Accuracy

• Team Leadership & Staff Development

• Conflict Resolution & Problem Solving

• Sales Strategy & Revenue Growth

• Customer Retention & Satisfaction

• Administrative Support & Data Entry

• Microsoft Office Suite & PC Applications

• Systems: CampusVue, WebClient, Parchment

Professional Experience

Admissions/Enrollment Coordinator

Tidewater Tech Trades Norfolk, VA August 2024 – Present

• Manage the full enrollment lifecycle from initial inquiry through program start across both campuses, ensuring a seamless onboarding experience.

• Conduct interviews and information sessions to assess applicant qualifications and career goals.

• Schedule appointments, maintain calendars, place outbound calls, and respond to incoming calls to improve enrollment conversion rates.

• Maintain accurate student records in CRM and other systems (CampusVue, WebClient) in compliance with institutional and regulatory standards.

• Track and manage each student’s “case” throughout the enrollment process to ensure timely completion of documentation and requirements.

• Manage the daily progression sheet to monitor student application statuses and ensure timely follow-up and processing.

• Contact respective school systems to collect and verify students’ required documentation, including high school diplomas and post-secondary transcripts, ensuring compliance with institutional and regulatory standards.

• Collaborate with Financial Aid, Education, and Administrative departments to ensure timely processing of documentation.

• Provide professional support to students navigating academic, financial, and personal challenges.

• Deliver high-quality service, addressing questions and concerns to enhance the student experience. Tonyea Davis

757-***-**** **********@*****.*** Norfolk, Virginia 2

Lead Sales Associate/Assistant Manager

Conn’s HomePlus Virginia Beach August 2021 – April 2024

• Support daily store operations including opening/closing procedures, cash handling, inventory management, and phone desk operations.

• Supervise and mentor sales associates to improve productivity, customer engagement, and performance metrics.

• Assist management in achieving monthly and quarterly sales targets.

• Resolve escalated customer concerns with professionalism, maintaining brand reputation and customer loyalty.

• Analyze sales trends and contribute to merchandising strategies to increase revenue. Seasonal Sales Associate

Levi’s Outlet Norfolk, VA December 2018 – January 2019

• Delivered high-quality customer service during peak seasonal traffic periods.

• Assisted customers with product selection, promotions, and checkout processes.

• Maintained organized merchandising displays and supported inventory replenishment.

• Contributed to team sales goals through proactive customer engagement. Customer Service Associate

Regal Macarthur Center Norfolk, VA April 2018 – October 2020

• Provided exceptional guest service in a fast-paced entertainment environment.

• Processed ticket sales, concessions transactions, and handled cash accurately.

• Addressed guest concerns promptly to ensure a positive and memorable experience.

• Maintained cleanliness and compliance with company service standards. Seasonal POS/Fitting Room Associate

Kohl’s Virginia Beach, VA October 2017 – January 2018

• Greet and assist customers on the sales floor, providing guidance on product selection, sizing, and promotions.

• Operate the Kohl’s POS system to accurately process purchases, returns, and exchanges.

• Maintain clean, organized, and safe fitting rooms; assist customers as needed.

• Monitor fitting room traffic and enforce store policies to prevent merchandise loss.

• Fold, restock, and organize merchandise returned from fitting rooms.

• Address customer questions and resolve issues professionally.

• Support store team members with inventory management, merchandising, and operational tasks.

• Follow all Kohl’s policies regarding safety, cash handling, and loss prevention. Education

Booker T. Washington High School Norfolk, VA

Diploma & Certified Customer Service Representative (CCSR) Certificate– June 2017

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