Real Estate Agent & Client Relations Pro
Resume:
ERIC JONES
SKILLS
• Strong organizational skills
• Excellent teamwork
• Highly professional
• Negotiation
• Client-oriented
• Social media marketing
• Sales closing
• Business development
• Leasing and sales
• Real estate development
• Problem-solving
• Client relations
CERTIFICATIONS
• Licensed Real Estate Agent - 15 years
EARLIER EXPERIENCE
Gousby Realty
Keller Williams
Weichert Realtor
Andrade Associates
Client-focused professional with over 10 years of experience in relationship management, operations, and service delivery. Known for building strong client relationships, resolving issues efficiently, and supporting long-term satisfaction and retention. Brings a well-rounded background in account coordination, administrative operations, and cross- functional teamwork, with the ability to manage multiple priorities and keep processes running smoothly.
Licensed Massachusetts Realtor with experience supporting real estate transactions and guiding clients through each step with clear communication and attention to detail. Comfortable presenting information, coordinating logistics, and working with diverse groups to meet business and client needs. Recognized for being dependable, organized, and proactive, with a strong focus on improving efficiency and overall service quality.
WORK HISTORY
January 2024 - Current
Real Estate Agent Lamacchia Realty, Braintree, MA
June 2015 - Current
Account Coordinator Delta Dental, Somerville, MA
Facilitated property showings and open houses to engage potential buyers effectively.
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Negotiated contracts and agreements to ensure favorable terms for clients.
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Developed comprehensive market analyses to inform pricing strategies for listings.
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Cultivated relationships with clients, ensuring high levels of satisfaction and repeat business.
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Advertised client properties through websites, social media, and real estate guides.
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Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
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Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
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Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
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Developed and implemented marketing strategies to maximize sales and attract new clients.
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Generated leads for sales and rental properties through cold calls and referrals.
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Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
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Coordinated client account management processes to enhance customer satisfaction and streamline communication.
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CONTACT
Quincy, MA 02171
**********@*****.***
January 2014 - June 2015
Workforce Coordinator Delta Dental, Somerville, MA December 2012 - January 2014
Customer Service Representative Delta Dental, Somerville, MA Developed and maintained strong relationships with clients, ensuring timely resolution of inquiries and issues.
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Implemented account tracking systems to improve efficiency in monitoring client activity and service delivery.
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Analyzed client feedback to identify areas for service improvement, contributing to enhanced user experience.
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Oversaw onboarding process for new clients, ensuring seamless integration into company systems and services.
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• Escalated issues to appropriate channels as necessary. Fostered a positive work environment by actively participating in team- building activities and demonstrating commitment to the success of coworkers and clients alike.
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Supported senior account managers in strategic planning initiatives aimed at growing existing accounts or acquiring new business opportunities.
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Coordinated workforce schedules to optimize resource allocation and staffing efficiency.
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Managed employee onboarding processes, ensuring compliance with company policies and procedures.
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Developed training materials to enhance team performance and support continuous improvement initiatives.
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Analyzed workforce data to identify trends and recommend adjustments to staffing strategies.
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Implemented new scheduling software, increasing accuracy in shift assignments and reducing scheduling conflicts.
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Facilitated team meetings to discuss performance metrics, fostering a culture of accountability and collaboration.
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Managed real-time inbound call traffic across multiple contact center locations.
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Assisted in the development of annual budgets, tracking expenditures and identifying opportunities for cost savings.
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Collaborated with HR department to ensure compliance with labor laws, company policies, and industry regulations.
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Resolved customer inquiries through effective communication and problem-solving techniques.
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Collaborated with team members to enhance customer service protocols and improve response times.
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Documented interactions in CRM system, facilitating efficient follow-up procedures for unresolved issues.
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Assisted customers in navigating online portals, enhancing user experience and accessibility.
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Provided training to new staff on customer service standards and operational procedures.
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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
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Implemented rewards program that encouraged repeat business and strengthened customer relationships.
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EDUCATION
Expected in June 2026
MBA Business Management
Curry College, Milton, MA
June 2022
BBA Business Management
Curry College, Milton, MA
• Dean's List 2022
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