Tarot-Intuitive Hospitality Sales Professional

Laura N Castro

*******.**@*****.*** 215-***-**** Yeadon, PA

WORK EXPERIENCE

Courtyard by Marriott

Nov 2024 – Present

Sales Manager Springfield, PA

● Lead sales efforts across two hotel properties, driving occupancy and revenue growth through strategic account management

● Develop and maintain relationships with corporate clients, event planners, and group organizers to secure repeat business

● Negotiate contracts, pricing, and group blocks to maximize profitability

● Collaborate cross-functionally with operations and front desk teams to ensure seamless execution of group stays and events

Courtyard by Marriott and Fairfield Inn July 2022 – November 2024 Dual Sales Coordinator Broomall & Springfield, PA

● Supported sales operations by coordinating group bookings, proposals, and client communications from inquiry to execution

● Managed sales systems (FOSSE, STS) to track leads, reservations, and reporting data accurately

● Prepared contracts, rooming lists, and event details to ensure smooth client experiences

● Maintained consistent follow-up with leads to convert inquiries into confirmed business Courtyard by Marriott Sept. 2021– July 2022

Front Desk Agent Broomall & Springfield, PA

● Delivered exceptional guest service in a high-volume hospitality environment, ensuring positive guest satisfaction

● Managed check-in/check-out processes efficiently while handling reservations and special requests

● Resolved guest concerns quickly and professionally, maintaining brand standards

● Coordinated with housekeeping and maintenance to ensure timely room readiness and issue resolution EDUCATION

Penn Foster May 2015

High School Diploma Yeadon, PA

CERTIFICATIONS, PROGRAMS, SKILLS, & LANGUAGES

Certifications:Marriott Sales Certification (Ready, Set, Sell!) — Oct 2024

Programs: FOSSE; STS; Microsoft Office

Skills: Strategic Planning; Negotiation Expertise; Brand Strategy Development; Active Listening & Strong Communication; Adaptability & Problem-Solving; Customer Service Excellence; Multitasking & Time Management

Languages: Spanish; English

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