Operations Project Manager Inventory & eCommerce

MICHAEL CARTER

904-***-**** ***********@*****.*** https://www.linkedin.com/in/mikecarteropsmgr/

Operations Project Manager

Extensive retail, inventory & eCommerce sales experience. National & global travel proficient. Certifications: Hazmat 30, Forklift Certified, Project Management, Leadership & Development Professional Experience

Inventory & Project Manager – Stucco Consulting – Nationwide 2023 - present

• Project Startups: coordinate with various contractors; GC, Flooring, Electrical, and PMs for on-time execution of weekly deployments

• Set & manage client expectations, develop a detailed project plan, and define the scope of the project

• Understand project risks, create detailed reports, inventory operations, and stock levels, and assign team members to specific tasks

• Optimize warehouse and storage of 400 modules during a twelve-week timeline eCommerce Distribution Manager – MicroMark Computers – Arizona 2020 - 2023

• Handled supplies, ordered raw materials, parts, maintained stocks and updated records

• Exceeded monthly objectives and YoY eCommerce targets of $600K

• Operated all aspects of eCommerce business: P&L management, business planning, portfolio strategy, content strategy and development, other online marketing & customer service

• Managed all activities pertaining to shipping, receiving, warehousing, and transportation of products, track movement and arrival of goods across the supply chain, communicating status and changes with customers Distribution Manager – Surterra Wellness – Florida 2019 - 2020

• Collaborated with call center employees to maximize sales and customer satisfaction

• Determined driver routes based on number of deliveries and locations

• Ensured patient files were current and followed all State of Florida issued guidelines

• Achieved eCommerce financial performance goals

Fleet Operations Manager – ImperialDade Paper – Maryland 2018 - 2019

• Managed three distribution centers sized 1million sq. ft. with 50+ employees

• Managed employee performance, allocated driver assignments and maintained all vehicles

• Recruited commercial drivers & collaborated with temp agencies for daily operation fulfillment Operations Manager – R.A.S. Delivery – Maryland 2016 - 2017

• Managed day-to-day operations of contracted drivers, warehouse, and customer service staff

• Provided support for 20 contractors and drivers including schedules, training, and onboarding processes

• Conducted 5-7 training/coaching sessions per month focused on the customer experience and DOT regulations

• Monitored inventory 30 times per month to ensure accuracy & progress throughout the warehouse District Operations Manager – HD Supply – Nationwide 2007 - 2016

• Four internal promotions: Corporate Technical Trainer, Warehouse Manager & DC Supervisor

• Full warehouse inventory responsibility and ownership including wall-to-wall inventory, mandatory cycle counts and audits of $25 million

• Coordinated trucking logistics; travel routes and time & space maximization for fleet delivery

• Optimized carrier selection and routing guide based on service levels and pricing

• Developed strategies that delivered P&L results and orchestrated resourcing to exceed goals

• Trained 2,500 employees nationwide including Regional, District and Branch Managers

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