Junior Program Manager and Operations Coordinator
Resume:
Chase Hills
Columbia, South Carolina
************@*****.***
Results-driven operations and program management professional with experience coordinating cross-functional teams, managing customer relationships, and supporting complex projects in manufacturing, automotive, and media environments. Adept at communicating with stakeholders across engineering, operations, sales, logistics, and executive leadership while driving projects forward in fast-paced settings. Strong analytical, organizational, and problem-solving abilities complemented by a Bachelor of Arts in Communications. Recognized for improving collaboration, delivering exceptional customer experiences, and adapting quickly to evolving business priorities.
Junior Program Manager – Stanadyne.
Junior Program Manager
Stanadyne
●Coordinated cross-functional projects involving Engineering, Operations, Quality, Sales, Purchasing, Logistics, and Executive Leadership to ensure successful program execution.
●Managed multiple customer programs simultaneously while balancing production schedules, engineering changes, and evolving customer requirements.
●Acted as a liaison between internal departments and customers to resolve production and delivery issues efficiently.
●Monitored project milestones, communicated status updates, and proactively identified risks to keep programs on schedule.
●Supported account management initiatives by maintaining strong customer relationships and ensuring timely issue resolution.
●Cross-trained in Quality Operations, Operations Excellence, and Account Management, increasing operational flexibility and business knowledge.
●Streamlined communication between departments to improve workflow efficiency and reduce project delays.
Enterprise Rent-A-Car
Management Trainee
Enterprise Rent-A-Car
●Delivered exceptional customer experiences while managing high-volume daily rental operations in a fast-paced environment.
●Optimized vehicle inventory and reservation scheduling to maximize fleet utilization and customer satisfaction.
●Collaborated with neighboring branches, maintenance vendors, and internal teams to ensure timely vehicle availability.
●Successfully de-escalated complex customer concerns, preserving customer loyalty and protecting company revenue.
●Conducted proactive follow-up communications that strengthened customer relationships and improved overall service quality.
●Supported daily branch leadership by coordinating priorities, mentoring team members, and contributing to operational performance goals.
●Consistently balanced customer service, sales, and operational responsibilities while meeting performance expectations.
Media Assistant
Media Assistant
University of South Carolina Beaufort
●Produced multimedia content covering collegiate athletic events using professional camera equipment.
●Edited digital media utilizing Adobe Premiere Pro, Adobe Rush, and Canva for promotional and social media content.
●Directed live game-day media operations while coordinating photographers, camera operators, and production staff.
●Operated live broadcast switchboard to ensure seamless event coverage.
●Collaborated with athletic staff, marketing personnel, and media teams to deliver engaging content under tight deadlines.
Site Surveyor
Site Surveyor
Gulfstream Construction Company
●Conducted boundary, topographic, and horizontal control surveys for commercial construction projects.
●Interpreted deeds, easements, plats, and legal descriptions to ensure survey accuracy.
●Utilized industry-standard surveying equipment to collect and verify field data.
●Worked closely with engineers and construction teams to support project planning and execution.
●Maintained high standards of accuracy while operating in demanding field environments.
Tractor Supply
Sales Associate
Tractor Supply Company
●Delivered outstanding customer service by assisting customers with product selection and problem resolution.
●Maintained organized inventory through stocking, merchandising, and backroom management.
●Assisted with inventory control and store presentation to support sales goals.
●Built strong product knowledge across agricultural, hardware, and outdoor merchandise.
Skills
Program & Operations
●Program Management
●Project Coordination
●Operations Support
●Process Improvement
●Cross-Functional Collaboration
●Stakeholder Communication
●Risk Identification
●Account Management
Business
●Customer Relationship Management
●Customer Service
●Conflict Resolution
●Data Analysis
●Microsoft Excel
●Microsoft Project
●Microsoft Teams
●Microsoft Office
Media
●Adobe Premiere Pro
●Adobe Rush
●Canva
●Video Editing
●Content Development
●Digital Media Production
Professional
●Leadership
●Problem Solving
●Organization
●Time Management
●Adaptability
●Task Prioritization
●Written & Verbal Communication
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