IT Systems & Network Engineer Leadership

Neuville Brown

Baldwin, NY ***** w 917-***-**** w **************@*****.***

IT Engineer & Systems Administration Professional

Project & Program Management w Solution Architecture w Business Development w Web Solutions

Profile

Results-oriented management professional with more than 15 years of international experience

Excel at aligning, coordinating, directing, and empowering technical and non-technical teams within organizational goals and objectives, improving customer-focused services and internal processes

Reputation as a strong, dependable leader with impeccable attention to detail

Detailed driven with exceptional organizational skills; expert in solutions-oriented problem solving

Natural leadership skills with proven ability to quickly gain and apply expertise in a variety of areas

Exceptional ability to interpret and piece together complex problems; efficient multitasking skills

Selected Skill Set

Strategic Planning & Development

Project Requirement Identification

Account & Security Management

Daily Operations Management

Cross-Functional Team Leadership

End User Support

Change Management

Cost Control

Regulatory Compliance

Career Track

Laundrylux (2017 – 2025)

Network Manager

Orchestrated the migration of on-premises infrastructure to Microsoft Azure Hybrid Cloud

Consolidated multiple email systems from five acquired companies in a single Microsoft 365 Tenant

Implemented Egnyte Cloud File Server system, later migrated to Box Cloud File System.

Implemented security policies and Trustwave Security Email Gateway and Trustwave Security scans

Managed and upgraded Mitel VOIP with the Call Center system to facilitate multiple locations and mobile features. Later migrated to RingCentral EX and CX.

Implemented and managed MaaS360 MDM system for mobile devices. Increasing asset tracking and sales rep penetration analysis

Converted from Novell SUSE Linux to Microsoft Windows Active Directory

Migrated physical servers to VMware

Supervise Helpdesk Support technicians and Network administrators; planning and coordinating activities and providing coaching.

XpresSpa, LLC, (2010 – 2017)

Network Administrator

Expertly and efficiently deliver strategic solutions to current and future needs of the organization.

Improved IT service levels, managed projects designed to open 24 new stores, and coordinated the entire corporate IT infrastructure move to new offices.

Key contributor to cross-functional teams responsible for the implementation of the Human Resource Information System HRIS.

Continuously seek opportunities for improvement, streamlining, and performance excellence; research new technology to develop cutting-edge integration strategies.

Swiftly analyze and resolve complex technical problems; install and configure LAN, WAN, VPN, Workstations, Windows / Business Applications, MS Exchange, Windows 2008 Servers, WSUS, Printers, PBX Services and more.

3M, (2001 – 2010)

Systems Administrator, Project Manager

Managed IBM iSeries AS/400 servers and applications with integrations with SAP

Increased productivity and profits by $35K through direct contribution to numerous Six Sigma projects as Green Belt.

Continued …

Neuville Brown, MCP – page 2 of 2

Career Track, continued …

Increased customer service levels by executing strategic business intelligence programs.

Acted as Project Manager with full oversight of construction in all aspects of planning, coordinating, and directing site relocation and development of offices.

Key player in cross-regional team responsible for implementing Jamaica’s border control system; served as second-level support to ensure timely logging and resolution of trouble tickets.

Exercised sound judgment and excellent decision-making skills while providing hands-on support, design, development, implementation, and maintenance regarding IT services for all operations, while simultaneously providing second-level remote support for various Caribbean subsidiaries.

Analyzed, troubleshoot, and resolved highly complex technical problems in an accurate and timely manner.

Health Corporation Ltd, (2000 – 2001)

Systems Officer

Leveraged advanced knowledge, expertise, and hands-on experience to improve help desk support, productivity, and reduce downtime.

Led, mentored, and coached end-users regarding Microsoft Office Suite applications, including Word, Excel, and PowerPoint.

Demonstrated ability to manage multiple levels of responsibilities and duties through providing training and support to all Local Area Network (LAN) users while maintaining and supporting software/hardware, documentation and inventory. Troubleshooting in a Windows and Unix/Informix environment.

Education

Bachelor of Science in Information Technology, University College of the Caribbean

Additional Information

Certifications, Training & Professional Development

Windows Server 2012 R2 Admin, New York Business Institute (2016)

Cisco Certified Network Associate, New York Business Institute (2010)

A+ Certification, Comptia (2010)

Building a Scalable Cisco Interconnection, IBM Education Center

Implementing a Domino Infrastructure & Using Lotus Notes Client, Lotus Authorized Education Center

MCP Certification, Microsoft

Unix Operating System Certificate, Individual Systems Ltd.

Information Technology Certificate, University of Technology

Technical Skills

Operating Systems: Windows (all versions), Windows NT, Windows Server (all versions), Novell, Unix, AS/400, DOS

Applications: Microsoft Office Suite, Lotus Domino/Notes, MS Exchange, MS Outlook, MS Projects, QuickBooks, M.Y.O.B. Accounting, Platinum Accounting, AccPac Plus, RealWorld Accounting, Storekare POS, POSITouch Restaurant System, SiebelCRM, Dynamics CRM, Remedy, RunIT, SEP, WSUS, SCCM, Epicor ERP

Development Tools: Magic Application Development 4GL/DBMS, Erwin, Visual Basic, Visual FoxPro, Eclipse, Microsoft Access, SQL Server

Networking: Cisco, Sonicwall, Barracuda Firewalls and switches, VMWare, Windows Servers, HyperV, Azure, Active Directory and Group Policy, DNS, DHCP, Unix, iSeries servers, wireless networks, Citrix, VPN, Dameware, RingCentral VOIP systems

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