Customer Care Associate & Instructional Design
Resume:
EDUCATION
JULIE TRAN-HENDERSON
CUSTOMER CARE ASSOCIATE
CONTACT
*******************@*****.***
Yukon, OK
https://juliethenderson.my.
canva.site/
CORE
COMPETENCIES
Customer Service & Support
Customer Relationship Management
Problem Resolution
Data Entry & Record Accuracy
Microsoft Office Suite
Written & Verbal Communication
Multitasking & Time Management
Attention to Detail
Team Collaboration
Administrative Support
Research & Information Gathering
SOUTHERN NAZARENE UNIVERSITY
Master of Science in
Instructional Design &
Technology
GPA: 4.0
2024 - 2026
2022 - 2023
SOUTHERN NAZARENE UNIVERSITY
Bachelor of Science in Business
Administration
PROFESSIONAL EXPERIENCE
PROFILE
Customer-focused professional with more than 15 years of experience providing exceptional customer service, resolving customer concerns, maintaining accurate records, and managing multiple priorities in fast-paced environments. Experienced communicating with diverse customers, handling confidential information, documenting interactions, and delivering professional service with accuracy and attention to detail. Highly organized, self-motivated, and proficient with Microsoft Office and online systems. Known for building strong customer relationships, learning new processes quickly, and consistently maintaining high standards of quality and professionalism.
Mint Nails and Spa 2016 - PRESENT
Independent Contractor Nail Technician & Trainer Nails by Julie 2009 - 2016
Business Owner
Provide personalized customer service while managing a full appointment schedule and maintaining long-term client relationships. Resolve customer concerns professionally by identifying needs, explaining service options, and ensuring customer satisfaction.
Maintain detailed appointment records, customer preferences, and transaction information with a high level of accuracy.
Coordinate scheduling, payment processing, and daily administrative tasks while managing multiple priorities.
Train and onboard new technicians on customer service standards, company procedures, and operational workflows.
Managed all aspects of customer service, scheduling, client communications, and daily business operations.
Built lasting customer relationships through responsive communication and consistent, high-quality service.
Maintained confidential client records, appointment scheduling, and financial documentation with strong attention to detail.
Resolved customer concerns quickly while maintaining professionalism and positive customer experiences.
Balanced multiple responsibilities while consistently meeting customer expectations and business goals.
Panda Express
Lead Counter
Delivered exceptional customer service in a fast-paced, high-volume environment while accurately processing customer orders.
Communicated effectively with customers and team members to resolve issues and maintain efficient operations.
Assisted with onboarding and training new employees on customer service expectations and operational procedures.
Maintained accuracy while balancing multiple priorities during peak business hours.
LANGUAGES
English (Native)
Vietnamese (Conversational)
2007 - 2009
VOLUNTEER EXPERIENCE
Welcome and assist guests while providing exceptional customer service in a fast- paced environment.
Communicate clearly with volunteers, guests, and leadership to coordinate daily operations.
Resolve questions and provide support while maintaining a welcoming and professional atmosphere.
Assist with scheduling, team coordination, and volunteer onboarding. TOOLS &
TECHNOLOGY
People’s Church
PC Kid’s Guest Services Team Leader 2023 - Present Microsoft Office Suite Google Workspace
Windows Operating
Systems
Data Entry
Online Database
Systems
Record Management
Virtual Communication
Platforms
Articulate Storyline 360
Articulate Rise 360
Canva
Canvas LMS
Contact this candidate