Customer Service Specialist - Financial Loan Processor

Chenika Cheristil, Customer Service Specialist

Miami 33138, United States, 305-***-****, *******.*********@*****.*** PROFESSIONAL

SUMMARY

Customer service specialist with 7+ years in financial services and administration, experienced in loan processing, risk analysis, digital document verification, and strategic partnership building. Bilingual in English and Haitian Creole, focused on improving client satisfaction, operational efficiency, and financial literacy.

SKILLS Customer Relationship

Management

Financial Analysis

Risk Assessment

Loan Processing

Conflict Resolution

Active Listening

Financial Literacy Coaching

Digital Document Verification

Strategic Partnership Building

Social Media

Community Outreach

Administration Specialist

EMPLOYMENT HISTORY

Jul 2025 — Present PATIENT ACCESS REPRESENTATIVE, University of Miami Miami Streamline patient registration, reducing wait times and enhancing service efficiency. Facilitate patient interactions, optimizing satisfaction and improving care delivery. Analyze patient data to identify trends, enabling targeted outreach and superior management. Jul 2022 — Apr 2025 LOAN PROCESSOR, BMG Money Miami Analyze borrower profiles to assess loan eligibility and minimize risk. Digitize document review, boosting efficiency by 30% and enhancing satisfaction. Ensure compliance with privacy and regulatory standards in loan processing.

Mar 2020 — Jul 2022 FINANCIAL SERVICE REPRESENTATIVE, Dade County Federal Credit Union Miami

Delivered tailored financial solutions, boosting member satisfaction and service use. Resolved complex inquiries swiftly, enhancing member trust and loyalty. Enhanced cross-selling techniques, achieving a notable increase in product engagement. Ensured accurate transaction processing, maintaining compliance standards.

Apr 2018 — Feb 2020 ADMINISTRATION ASSISTANT, Young Women Christian Association Miami

Facilitated 200+ financial workshops, boosting community budgeting skills. Built strategic partnerships to expand program reach and enhance service delivery. Guided participants in overcoming financial challenges, fostering sustainable growth.

EDUCATION

2018 ASSOCIATE OF ARTS, Miami Dade College Miami

2013 HIGH SCHOOL DIPLOMA, Miami Edison Senior High Miami LANGUAGES English Haitian Creole

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