Entry-Level Remote Cybersecurity Analyst

Tye Richardson

IT Support & Cybersecurity Professional

Broken Arrow, OK • 350-***-**** • ***.***********@**********.*** P R O F E S S I O N A L S U M M A R Y

Cybersecurity professional transitioning into IT support and information security with a completed Associate of Applied Science in Cybersecurity from Miller-Motte College and a Bachelor of Science in Cybersecurity currently in progress at Colorado State University Global. Brings 15+ years of operations, leadership, and systems management experience that directly supports IT environments — including CRM administration, process improvement, compliance, team training, and multi-site operational oversight. Committed to applying cybersecurity fundamentals, technical troubleshooting skills, and a strong operational background to protect organizational systems and deliver dependable technical support.

C O R E C O M P E T E N C I E S

Technical Skills: Cybersecurity Fundamentals, Technical Troubleshooting, IT Support, End-User Support, Systems Administration, Network Fundamentals, Hardware Support, Software Support, CRM Systems Business & Productivity Tools: Microsoft Office Suite, Google Workspace, Microsoft Teams, Zoom, Enrollment Management Systems, Technical Documentation, Process Improvement, Training & User Support, Customer Support, Operational Support E D U C A T I O N

Bachelor of Science in Cybersecurity March 2026 – Present Colorado State University Global

Associate of Applied Science in Cybersecurity June 2024 – March 2026 Miller-Motte College

E X P E R I E N C E

Admissions Representative March 2025 – Present

Oklahoma Technical College — Tulsa, OK

Manage prospective students throughout the enrollment lifecycle by providing customer support, resolving inquiries, documenting interactions, and maintaining accurate records within CRM and enrollment management systems.

Exceed monthly enrollment goals by up to 120% through effective relationship management, process execution, and timely follow-up while ensuring a positive customer experience.

Maintain compliance with admissions and accreditation requirements by accurately updating organizational systems, verifying documentation, and coordinating with cross-functional teams. Senior Admissions & Enrollment Operations February 2024 – February 2025 Tulsa Welding School — Tulsa, OK

Managed high-volume admissions workflows by maintaining accurate student records, utilizing CRM and enrollment systems, and supporting efficient operational processes.

Ranked among the organization's Top 20 enrollment performers through strong customer service, effective communication, and consistent execution of operational objectives.

Collaborated with leadership, marketing, and financial aid teams to resolve process issues, improve workflow efficiency, and ensure accurate documentation and compliance.

Senior Membership Director / Membership Director March 2022 – January 2024 YMCA — Broken Arrow, OK

Directed daily membership operations while supervising teams of 10 to 25 employees, coordinating schedules, and supporting operational performance across multiple service areas.

Increased membership retention by 18% through customer relationship management, issue resolution, staff coaching, and continuous process improvement.

Trained, mentored, and supported employees on operational procedures, customer service standards, and organizational policies to improve service quality and team performance. Owner / Manager Regional Manager May 2012 – February 2022 Anytime Fitness — Oklahoma

Assistant Director of Admissions June 2007 – April 2012 Vista College — Oklahoma

P R O J E C T S

Cybersecurity Fundamentals Project: Applied cybersecurity principles through coursework focused on information security, risk management, network security, and protecting organizational systems using cybersecurity best practices. Technical Support & Systems Administration Project: Completed hands-on coursework involving computer hardware, software support, operating systems, technical troubleshooting, and system administration to strengthen IT support skills. Network & Information Security Project: Developed practical knowledge of networking fundamentals, secure system configuration, and information security concepts while completing cybersecurity coursework.

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