Remote Patient Intake and Customer Advocate
Resume:
Summary:
Highly dependable professional with a strong understanding of clerical tasks and excellent communication skills. Customer service-oriented with a track record of delivering outstanding support. Authorized to work in the US for any employer.
Work Experience:
Patient Engagement Specialist I
Sprinter Health - Remote June 2025 to Present
- Review and follow up on inbound requests from existing outreach campaigns.
- Utilize deep prospecting techniques to engage patients in a personalized and professional manner.
- Manage 150–200 outbound calls daily using an auto-dialer system, speaking with 80–100 patients while consistently scheduling appointments.
- Build trust with patients and caregivers through strong communication and customer service skills.
- Educate patients on the importance and benefits of receiving in-home healthcare services.
- Collaborate with healthcare professionals and internal teams to ensure a seamless patient experience.
- Escalate complex patient concerns to appropriate departments for resolution.
- Maintain HIPAA compliance and accurate patient documentation.
Customer Advocate
Blue Cross Blue Shield Of North Dakota-Remote October 2023 to June 2025
- Provide exceptional customer service by assisting members with health insurance inquiries.
- Handled a high call volume (80+ combined inbound and outbound calls daily).
- Explain policy details, benefits, and claim statuses to members with clarity and professionalism
- Provided excellent customer service while updating patient accounts and verifying demographics.
- Collaborate with internal departments to facilitate claims processing and issue resolution.
- Process and resolve customer concerns efficiently, ensuring a positive experience.
- Maintained HIPAA compliance and accurate notes in the company system.
New Patient Intake Coordinator
Usmed - Miami, FL May 2022 to August 2023
- Assisted NCMS patients over the phone with diabetes testing supplies and related products.
- Handled a high call volume (80+ combined inbound and outbound calls daily).
- Sales
- Provided excellent customer service while updating patient accounts and verifying demographics.
- Offered appropriate products and services based on patients' needs.
-Works with all insurance (Medicare/Medicaid/Private)
- Maintained HIPAA compliance and accurate notes in the company system.
-Engaging in remote work.
Patient Care Coordinator
Cano Health - Miami, FL January 2022 to May 2022
- Provided comprehensive care to clients and patients, demonstrating an organized and proactive approach to case management.
- Ensured seamless coordination with nursing staff, optimizing patient care and satisfaction.
Bank Teller
Truist Bank - Miami, FL November 2020 to August 2021
-Handle transactions for customers, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, money orders and opening and closing of accounts.
-Reporting cases where identity theft or fraud is suspected.
-Documenting all communications and contacts with clients
-Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed.
-Reconcile cash drawers at the end of your shift, count and package coins and currency, turn in any excess or damaged currency to head teller.
-Track, record, report, and store transactional information and special requests.
Economic Self Sufficiency Specialist
Florida Department of Children and Families - Miami, FL March 2019 to September 2020
- Interviewed applicants to determine eligibility for Food Stamps, Medicaid, and Cash Assistance.
- Stayed updated on state and federal program regulations.
- Assisted clients in completing forms and ensured timely processing of cases.
-Investigated and reported cases involving identity theft or fraud, safeguarding the integrity of the assistance programs.
-Engaging in remote work.
Education:
Diploma in Medical
Florida Career College -Miami, FL 2018
Some credit in Nursing
Miami Dade College -Miami, FL August 2016 to March 2017
High School Diploma
Miami Central Senior High School -Miami, FL 2013 to 2016
Skills:
- Medical Records
- Maintenance (3 Years)
- Excel
- Outlook
- Venipuncture (1 Year)
- EKG (1 Year)
- Vital Signs (1 Year)
- Customer Service (9 Years)
- PowerPoint
- Injections
- EMR
- Scheduling
- Receptionist
- Microsoft Word
- Patient Care
- Phlebotomy
- Sales
- Medical Scheduling
- Social Work
- Laboratory Experience
- Medical Terminology
Languages:
- Haitian Creole - Expert
Certifications and Licenses:
- Class D Security License
- Certified Clinical Medical Assistant (CCMA)
- CPR Certification
- First Aid Certification
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