Remote IT Help Desk & Customer Support
Resume:
Leslie M. Sandoval
Administrative Customer Associate
* ******* ****** *******, ******* 20338
***.*********@*****.***
Diligent and detailed oriented professional. Experienced in high call volume remote customer service position and call center office. Enthusiastic and self-driven individual looking forward to utilizing my personal skills in customer service and administration. Proficient in record keeping, Microsoft platforms and other digital platforms. More than one year’s experience in remote associate positions.
Leslie M. Sandoval
Administrative Customer Associate
8 College Street Hampton, Georgia 20338
***.*********@*****.***
Objective: Multi-skilled Administrative Customer Service Professional. Enjoy working with a team and being a team member. Ten years in customer service and medical office. More than one year working remote position with patients for a medical practice.
Experience:
Patient Account Operator Remote
Resurgens Orthopaedic November 4,2024 – current / days
Provide excellent customer service by connecting the patient directly with the providers’ care team
Take inbound calls and transfer to appropriate team or person
Make outbound calls to patients and other providers
Email or fax records including orders, referrals, and supporting material
Administrative Lead for Contracting Company
Optimus Controls Mechanical Hampton, GA July 2018 – May 2023
Priced out jobs
Created invoices
Collected payment
Dare entry record keeping
Communicate with the customers
Submitting work orders
Lead Store Associate
Dollar General Hampton, Ga October 2021-April 2022
Open Store and closed store
Delegated work tasks to associates and sure the tasks are completed
Took inventory
Signed for orders and deliveries
Keep records of cash and moneys flow within the store
Maked bank deposits
Call Center Associate Medical
Resurgens Orthopaedic Fayetteville, GA October 15 – January 2019
Worked high call volume in medical setting
Utilize digital software to schedule imaging services
Pre-screening patients for safety and compatibility for imaging procedures
Trained other employees
Worked with specialized
Medical Surgical Coordinator
Resurgens Orthopaedics Morrow, Ga August 2012 – 2014
Verify insurance and coverage for surgical procedures
Call insurance companies regarding approvals and benefits
Explain surgical procedure and have patient sign consents
Obtain medical clearances
Education
Riverdale High School Riverdale, Ga 2000 – 2004 GPA 3.8
Southern Crescent Technical College
Health Information Technology 1/2010 – 6/2010
Applied Healthcare
Skills
Type 40 wpm
Efficient in Microsoft platforms
Social Digital platforms
Customer Services building relationships
Multi-tasking
References
Melissa Whitworth
Lead Retail Associate/ HR
15 years
Hampton, Ga
678-603- 9416
Jessica Smith
Henry County Employee
2 years
Hampton, GA
Pamela Ponce Sexton
Lead Remote Associate for Home Improvement Company
8 years
Hampton, Ga
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