International Flight Attendant & Customer Service Pro
Resume:
NILDA TRUJILLO
***********@*****.*** 832-***-**** Spring, Tx 77373 WWW: Bold Profile
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. I Demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
• Professional etiquette
• Schedule management
• Cross-cultural communication
• Security awareness
• Administrative tasks
• Social perceptiveness
• Adult AED and CPR
• Public interaction
• Strong work ethic
• Teamwork and cooperation
• Customer service
• Problem-solving
• Time management
• Attention to detail
• Multitasking and organization
• Clear communication
• Adaptability and flexibility
• Guest services
• Professional appearance
• Emergency care
• First aid
• Interpersonal communications
• Relationship management
• Teamwork
• Problem-solving abilities
• Cleaning and sanitizing
Jan 1978 - Jul 2020
International Flight Attendant
Continental Airlines/United Airlines
- Houston, TX
Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when
necessary.
•
Resolved passenger conflicts and medical emergencies during flights.
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Clearly explained and demonstrated safety and
emergency procedures to passengers prior to takeoff.
•
Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
•
Ensured the safety of passengers by conducting pre- flight checks and adhering to strict safety protocols.
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PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
Facilitated communication between flight deck and
cabin crew prior to and during flights to promote smooth operations.
•
Ensured safety and comfort of customers onboard
aircraft.
•
Assisted passengers with diverse linguistic backgrounds by utilizing multilingual skills for clear communication and understanding.
•
Collaborated with fellow crew members to create a
welcoming atmosphere for passengers while upholding high standards of professionalism.
•
Contributed to increased customer satisfaction by
delivering top-notch in-flight service, including meal preparation and distribution.
•
Handled emergency situations calmly and effectively, ensuring the safety of all onboard.
•
Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
•
Managed inventory levels on board aircrafts, reducing waste while ensuring adequate supplies for each flight''s specific requirements were available consistently.
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Improved overall passenger satisfaction by staying alert and responsive to their needs throughout the duration of the flight.
•
Supported new flight attendant hires by sharing
knowledge of international flight procedures,
contributing to their successful integration into the team roles.
•
Served as a liaison between passengers and ground staff upon arrival at international airports, ensuring seamless transitions through customs and baggage claim areas.
•
Demonstrated adaptability in handling varying
workloads during peak travel seasons, maintaining
consistent performance under pressure.
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Worked closely with pilots and ground staff to coordinate flight logistics, ensuring timely departures and arrivals at international destinations.
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Answered passenger questions and provided solutions to issues arising during flights.
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Facilitated smooth boarding processes by efficiently organizing passenger seating, luggage storage, and priority access for special needs passengers.
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Provided exemplary customer service through timely resolution of passenger complaints or issues during international flights.
•
Engaged professionally with passengers to improve
satisfaction and exceed expectations throughout flight.
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Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
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Regularly participated in ongoing training programs to stay updated on safety procedures, customer service techniques, and airline policies.
•
Maintained a clean and comfortable cabin
environment throughout flights, resulting in positive feedback from passengers.
•
Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
•
Relayed updates and information to passengers after confirming key details with pilot.
•
Demonstrated proper use of safety equipment and
seatbelts to inform and educate passengers prior to takeoff.
•
Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to
provide excellent customer service.
•
Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
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Responded to passenger emergencies to provide first aid.
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Used excellent customer service skills in addressing passengers' needs.
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Supported passengers with special needs and provided assistance to wheelchair passengers.
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Answered passengers' questions about flight, aircraft and destination.
•
Completed pre-flight safety checks to reinforce
passenger safety.
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• Assisted passengers in boarding and deplaning aircraft. Delivered food and beverage service, reading material and other in-flight services.
•
Welcomed passengers aboard and provided overview
of safety procedures.
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Assisted passengers with storing luggage and helped locate seating.
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Advised passengers of flight regulations to maximize safety and security.
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Offered personalized assistance to children, elderly and passengers with special needs.
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EDUCATION
May 1974
Robert G Cole High School San Antonio, TX
CPR/AED First Aid Certified
Spanish
Full Professional
References upon request
CERTIFICATIONS
LANGUAGES
ADDITIONAL INFORMATION
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