Administrative & Operations Specialist

Arion Allen

*****.*****@*****.*** 954-***-**** Tallahassee, FL

SUMMARY

Detail-oriented Administrative and Operations Professional with 6+ years of experience supporting financial services, client operations, records management, and data processing functions. Proven ability to maintain data integrity, manage confidential information, conduct research, resolve discrepancies, and support compliance requirements in fast-paced environments. Skilled in workflow coordination, database management, problem-solving, and delivering accurate, timely results while managing competing priorities. WORK EXPERIENCE

CSC Tallahassee

Client Service Coordinator Jun 2025 - Feb 2026

• Managed high-volume client communications and administrative requests through phone and electronic channels while meeting daily deadlines.

• Collected, reviewed, validated, and maintained client information across multiple databases to ensure accuracy and completeness.

• Utilized Microsoft Excel spreadsheets and reporting tools to track information, maintain records, and support operational reporting needs.

• Researched client inquiries, analyzed account information, and resolved issues through collaboration with internal departments.

• Organized competing priorities and maintained accurate documentation in a fast-paced environment.

• Identified workflow inefficiencies and recommended process improvements to enhance operational effectiveness. Maintained confidentiality of sensitive business information and ensured compliance with company policies.

Envision Credit Union Tallahassee FL

Member Services & Operations Specialist Jun 2021 - May 2025

• Processed and verified financial transactions while maintaining compliance with banking regulations and internal controls.

• Maintained detailed member records and confidential financial information with a high level of accuracy.

• Investigated account discrepancies through research, transaction review, and data verification to ensure timely resolution.

• Utilized database systems and Excel tools to update records, track information, and support reporting requirements.

• Monitored account activity, identified potential fraud indicators, and escalated concerns according to compliance procedures.

• Consistently exceeded performance standards for quality, efficiency, and customer satisfaction.

• Supported daily branch operations through records management, account maintenance, and administrative support.

Conduent Global Solutions Tallahassee FL

Customer Service Enrollment & Records Specialist May 2019 - May 2021

• Maintained and updated member records while ensuring data accuracy and integrity across multiple systems.

• Reviewed insurance, enrollment, and billing information to verify completeness and resolve discrepancies.

• Conducted research and analyzed account information to support issue resolution and accurate record maintenance.

• Coordinated with healthcare providers regarding billing inquiries, coding verification, and account corrections.

• Documented customer interactions and maintained detailed records to support compliance and reporting requirements.

• Processed enrollment requests and account updates while safeguarding confidential customer information. EDUCATION

High School Diploma

CORE COMPETENCIES

• Microsoft Excel (Reporting, Formulas, Data Validation, Spreadsheet Management)

• Data Entry & Data Processing

• Records Management

• Research & Analysis

• Compliance Support

• Database Management

• Microsoft Office Suite

• Reporting & Documentation

• Confidential Information Handling

• Workflow Coordination

• Problem Resolution

• Administrative SupporT

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