Client Relations & Customer Service Specialist

ABOUT ME

Seeking a challenging position in a reputable organization to expand and utilize my learning, skills and knowledge. Flexible to work in any environment as required. I have proven experience in customer service, client relations, and sales focused roles. WORK EXPERIENCE

CMA Consulting LLC

[ 05/2022 – 03/2026 ] Client Relations Advisor

-Facilitate the onboarding process for new clients, ensuring a smooth transition and initial satisfaction for New Jersey Department of Community Affairs.

-Provide ongoing support to address client inquiries, resolve issues, and ensure a high level of service over the phone.

-Develop and maintain strong, long-term relationships with key clients.

-Act as the main point of contact for clients, addressing their needs and concerns promptly and effectively.

-Identify opportunities for account growth and upselling additional services or products.

-Implement strategies to retain clients and reduce churn by understanding their evolving needs and providing tailored solutions.

Techeveria

[ 03/2019 – 11/2021 ] Quality Assurance Agent

-Oversee the planning, execution, and completion of outbound calls, ensuring they meet KPI's and guidelines.

-Develop and implement standard operating procedures for troubleshooting and incident management.

-Oversee the administration, of VOIP systems and networks, ensuring they are secure, reliable, and efficient.

-Implement and monitor IT policies and procedures to safeguard company data and infrastructure. J Telemarketing

[ 12/2016 – 01/2019 ] Customer service representative

-Managing outbound calls and customer service inquiries.

-Generated sales leads that develop into new customers.

-Identifying and assessing customer needs to achieve satisfaction.

-Secured appointments for the sales team for on-site product demonstrations. Genaro Ramirez

Gender: Male

Email: ****************@*****.*** LinkedIn: https://www.linkedin.com/in/genaro-ramirez--462892191

-Conducted qualification, discovery, and other per-sales call with prospects. EDUCATION AND TRAINING

[ 01/01/2016 – 01/01/2021 ] Bacelor of Arts

University of North Texas https://www.unt.edu/

Field(s) of study: Arts and humanities

SKILLS

Microsoft Word CRM (Synthesi Software) Proficient in multitasking Computer skills/ Organization Communication (Skype Zoom TeamViewer)

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