Cybersecurity Analyst & Incident Response Specialist
Resume:
Errol Jones
IT Security Analyst
404-***-**** • Atlanta, GA • ******@*****.***
Work Experience
Senior Application Specialist (Contractor)
Dekalb County Public Health •
**/**** – Present
Collaborated with the System Administration team to uphold NIST standards for network security and defense.
Analyzed log anomalies in conjunction with the Security team. Managed ServiceNow ticketing system for user access requests. Maintained and updated playbooks as needed.
Monitored server logs for potential intrusions.
Coordinated with Change Management to ensure scheduled patching completion. Enforced proper password policy rules for client users. Utilized TCPdump and Wireshark for network data analysis. Contributed to an OS hardening project for PC imaging. Business Analyst (Contractor)
Emonics •
02/2023 – 03/2023
Supported the school district’s ERP system.
Maintained and updated playbooks as needed.
Monitored server logs for potential intrusions.
Coordinated with Change Management to ensure scheduled patching completion. Business Analyst (Contractor)
DXC Technologies •
08/2022 – 01/2023
Supported a major defense contractor in a large-scale IT asset migration project. Partnered with stakeholders to define objectives, establish data collection best practices, and analyze current processes for an Active Directory ID migration system impacting approximately 240,000 users and 10,000 server objects from the RTX environment.
Cultivated and strengthened relationships with customer business units to optimize organizational integration.
Participated in the project's risk assessment team. Engineered, documented, and maintained system processes to identify and communicate data findings, Resourceful IT Security Analyst with experience in threat monitoring and response, adept at collaborating with teams to enhance cybersecurity posture. Proven ability to analyze log anomalies, monitor server logs for intrusions, and uphold security standards like NIST. Possesses strong skills in network analysis using TCPdump and Wireshark, and experienced with OS hardening. Eager to contribute to MSupply's mission of protecting systems and networks through diligent analysis and proactive security measures. project progress, and technical issues to stakeholders. Captured domain specifications, business analysis requirements, and managed associated risks. Continuously refined and improved processes to ensure timely customer deliverables. Leveraged Agile and Scrum methodologies for progress tracking and maintenance. Applied ITIL methodologies throughout the project lifecycle. Implemented Business Process Management (BPM) practices. Assisted in establishing security protocols and settings for image creation for newly integrated PCs and user accounts.
Documented all migration project data using the Jira PM suite. Provided support for a small healthcare provider recently acquired, utilizing the Nextgen suite. Onboarded all users and configured their Active Directory accounts. Assisted with rights delegation and user management. Delegated control of objects within each domain.
Maintained user stories for the development team.
Project Manager (Contractor)
Cisco • Atlanta
05/2022 – 07/2022
Executed several short-term projects for Cisco, evaluating the strengths and weaknesses of their disaster recovery and security processes and protocols utilizing cloud-based technologies. Focused discovery efforts on optimizing AWS service utilization for enhanced value. Led in-depth discovery sessions with Cisco team members to understand their daily routines and processes.
Discussed current state protocols and identified opportunities for improvement in future states. Collaborated with SMEs to deeply analyze and address challenges within current processes. Developed presentations using PowerPoint to showcase findings during the discovery process. Engaged with Azure products as part of the project scope. Documented all discovery project data using Smartsheet. Collaborated with the client to update their security framework and document the steps required to achieve current standards.
Provided recommendations for solutions to enhance disaster recovery and security scenarios. Created a deliverable document for the client detailing their current state and outlining necessary steps to strengthen processes and protocols for the future state. Recorded all requested changes from discovery meetings with Cisco team members. Utilized Jira and Confluence for documentation and collaboration. Conducted a discovery process to assess ISO 27001 compliance for their security posture. Business Analyst / Project Manager
Perficient Consulting • Atlanta
04/2021 – 04/2022
Directed a team in performing discovery analysis, design, implementation, enhancements, and testing of applications, collaborating with offshore development teams to ensure task accuracy. Led a team tasked with creating a senior-level dashboard by aggregating data from various databases for the Trousdale Turner Correctional Center.
Conveyed client and onshore team expectations to offshore developers. Maintained project timelines and budgets throughout completion. Supported a large financial organization in updating its IT infrastructure. Managed staff allocation and time tracking for the project. Applied ITIL, Sarbanes-Oxley, and Bank Secrecy Act methodologies during the project. Contributed to a project for US Bank focused on database updates. Employed Agile and Scrum methodologies for progress tracking and maintenance. Facilitated business process management for clients to enhance productivity. Collaborated with clients to address security policy management concerns. Utilized Jira and Smartsheet for documentation purposes. Incorporated ARIS (Architecture of Integrated Information Systems) modeling into the development process. Partnered with consultants to secure prison population health records during integration. Assisted with financial reporting for Quarterly Business Reviews (QBRs) for Line of Business (LOB) based portfolios.
Coordinated with Project Managers and technology teams regarding status updates and target dates. Managed change control processes and associated documentation. Salesforce Consultant / Project Manager (Contract) Greater Women’s Business Council • Atlanta
08/2020 – 02/2021
Facilitated the implementation of the Nonprofit Success Pack version of Salesforce CRM for the Greater Women’s Business Council.
Liaised with vendor staff and executive leadership regarding requested versus realistic customizations. Served as the client's representative during the development process. Met weekly with the client development team to discuss installation progress and necessary modifications. Developed implementation steps and managed the timetable for completion. Employed BMT-based techniques to identify pain points within the product chain. Spearheaded User Acceptance Testing (UAT) for all profiles and roles requiring CRM access. Delivered training to client teams on using the new system. Addressed client-requested bugs and 'on-the-fly' changes. Implemented business process management strategies for clients to improve productivity. Applied ITIL methodologies throughout the engagement. Salesforce Administrator / Business Analyst (Contract) Deloitte • Atlanta
12/2017 – 05/2020
Supported the internal Mercury team, managing Salesforce for all 20,000 users within the organization. Ensured secure access for Deloitte client teams while safeguarding confidential client information. Maintained high-quality access and security across all Salesforce environments in a complex, highly customized setting.
Determined the appropriate level of access required for each user to achieve sales objectives. Collaborated with developers and users to identify and document system flaws and necessary enhancements.
Managed cases and campaigns, keeping users informed of repairs and updates. Utilized Data Loader for data entry into the Salesforce system. Devised creative solutions for managing Salesforce license counts. Employed JIRA for change management and project management documentation. Authored and updated user stories for the sales department. Provided support for both Sales Cloud and Service Cloud functionalities. Leveraged SCCM to track IT assets and ensure software patch updates. IT Manager
Korn Ferry Management Consulting • Atlanta
08/2019 – 12/2019
Oversaw Technical Support and Advisement for the Southeast US region. Managed technical operations across Atlanta and Miami offices, including remote staff. Collaborated with the Desktop Support team to assist staff with various IT-related issues. Provided technical and sales support to consulting teams for both internal staff and clients. Documented all project-based information using the JIRA suite. Engaged with senior stakeholders on the technical aspects of company acquisitions. Partnered with sales teams to identify pain points within business processes. Worked with the security team to ensure staff adherence to security protocols. Senior System Administrator
State of Georgia • Atlanta
05/2015 – 07/2019
Maintained local and cloud-based systems for the State of Georgia. Supported DFACS, Medicaid, and its child welfare systems. Managed systems for the Department of Behavioral Health and Developmental Disabilities (DBHDD) and the Department of Human Services (DHS).
Oversaw proprietary state child information systems. Managed the onboarding and offboarding of staff across various systems. Documented all system changes through the change management system. Contributed to a project for managing the scheduling of patches for Windows and Linux servers. Supported identity management systems across DHS using Forefront. Utilized VMware and Citrix for remote server and user PC access. Ensured automated backups achieved a 96.8% success rate. Conducted training sessions in both one-on-one and group settings. Managed cloud-based Exchange for DHS.
Created and managed mailboxes, distribution lists, and public folders. Assisted the mobile team in developing documentation for phone-based email clients. Supported both Sales Cloud and Service Cloud functionalities. Employed Forefront Identity Manager for identity management and credentialing. Maintained user profiles, security settings, sharing rules, and permissions. Applied ITIL methodologies throughout the process. Managed Active Directory for authorization and network login credential security. Established dashboards for real-time performance analysis. Queried SQL tables to identify necessary changes.
Developed and maintained processes for troubleshooting issues in test and production environments. Collaborated with various department stakeholders on multiple projects. Epic Security Systems Analyst
Children’s Healthcare of Atlanta • Atlanta
11/2015 – 04/2017
Provided system access and security analysis for an 8,000-person hospital system. Maintained the data-courier transport system as part of the team's responsibilities. Collaborated with team leads on customizing builds to maximize workflow efficiency. Offered insights on security best practices for assigned project teams. Configured new user accounts and managed existing ones according to hospital guidelines and procedures using Chronicles and Hyperspace.
Supported medical staff and users undergoing position or title changes or assuming additional responsibilities.
Maintained support for the patient portal (AccessCHOA) for non-affiliate users. Provided live support to staff members utilizing incorrect user profiles. Provisioned new staff members and granted them appropriate access. Served as the security representative in the command center during go-lives. Utilized Hyperspace and Chronicles to implement system changes. Maintained SER (System Engineering Repository) and EMP (Employee Master Profile) records. Updated INI files using Chronicles.
Audited selected users or groups for login discrepancies. Assisted team members in creating security builds tailored to their specific groups. Honorably Discharged
U.S. Army •
Education
Master's in Information Technology
American Intercontinental University • Atlanta, GA 2003 – 2005
BA - Telecommunications
Texas Southern University • Houston
1998 – 2002
Skills
Certificates
Google Project Management Certified
Jira PM Certified
Jira
MCP
Microsoft
ITIL Agile Scrum Change Management VMware Active Directory MS Forefront Identity Exchange Okta Multifactor solutions software Office O365 SCCM SQL tools and reporting ServiceNow Slack Confluence Salesforce Admin JIRA Clarity Sarbanes-Oxley TCPdump Winshark OS hardening ERP system Business Process Management (BPM) AWS Azure Smart sheets ISO 27001 ARIS (Architecture of Integrated Information Systems) Bank Secrecy Act Nonprofit Success Pack Salesforce CRM Data loader Sales Cloud Service Cloud SCCM IT assets software patches Cloud based systems DFACS Medicaid child welfare system DBHDD DHS proprietary state child information systems Forefront system Citrix automated backups cloud-based exchange mailboxes distribution lists public folders mobile team phone-based email clients Forefront Identity Manager identity management credentialing user profiles security settings sharing rules permissions Active Directory authorization network login credentials security Dashboards SQL troubleshooting Epic Security Systems data-courier transport system chronicles hyperspace patient portal access choa INI files auditing Agile environments Waterfall environments Liaison for Project Management Office Stakeholder Management Team Management Leadership Risk Assessment Relationship Management Communication Problem Solving Process Improvement Client Relations UAT testing Training Change Control Project Planning Time Management Status Reporting Technical Support Advisement Security Protocols User Support Workflow Efficiency Security Best Practices Cybersecurity Vulnerability Management Security Monitoring Compliance System Security Network Security Team Collaboration Threat Intelligence Analysis Endpoint Detection and Response (EDR)
A+ Certified
CompTIA
Google IT Security Certified
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