Shift Supervisor & Customer Support Leader
Resume:
KM
Krystal Meza
I am a dedicated individual looking to secure a responsible career
opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. With my background in customer service and experience in leadership, I have the tools necessary to perform and exceed expectations. Professional Summary
Work History
Starbucks – Shift Supervisor
05/2014 – 2023
• Provided training on products, policies, and procedures.
• Setup store displays and appearance.
• Completed daily opening and closing tasks.
• Maintained store inventories and orders.
• Engaged with customers to ensure quality and satisfaction.
• Supervised and coached team members to ensure mission standards were being met.
Garcia Roofing – Production Assistant
05/2020 – 05/2022
• Communicated with customers and insurance adjusters on status of projects and insurance claims.
• Proficient in QuickBooks for accounts receivable/payable
• Utilized Xactimate to provide estimates for insurance purposes.
• Supervised 4-person team.
• Coordinated the ordering and delivery of material for customer repairs.
Avenu Insights & Analytics – Customer Support representative 08/2016 – 04/2020
• Collaborated with website developers on user-friendly sites.
• Communicated with clients and taxing authorities via phone and email.
• Proficient in Microsoft office and Jira ticketing system.
• Provided website support for business taxes and licensing.
• Tested and evaluated websites before launch.
****.*******@*****.***
Clarksville, TN 37043
Skills
● Accounts Receivable/ Payable
● Microsoft Office
Education
Baton Rouge Community College
Baton Rouge, LA
LSU
Baton Rouge, LA
Some College (No Degree): Construction
2021
2020
Management
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