Customer Service & Administrative Professional
Resume:
OBJECTIVE
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Shanika Buckner
I am a results-driven customer service and administrative professional with over a decade of experience delivering high-quality client support, managing office operations, and maintaining accurate records.
CONTACT
**************@*******.***
Chicago, IL
EDUCATION
PAUL LAURENCE DUNBAR HIGH SCHOOL CHICAGO, IL HIGH SCHOOL DIPLOMA 06/2001
AMERICAN INTERCONTINENTAL UNIVERSITY SCHAUMBURG, IL SOME COLLEGE (NO DEGREE) IN BUSINESS ADMINISTRATION AND HUMAN RESOURCE MANAGEMENT
SKILLS
Leadership • Computer Literacy • Attention to Detail • Flexibility • Critical Thinking • Verbal/Written Communication Experience • Problem Solving • Information Processing • Active Listening • Teamwork • Research/Due Diligence
EXPERIENCE
TAX PREPARER - LIBERTY TAX SERVICE
January 2007 – April 2026
Develop relationships with clients to ensure repeat business opportunities. • Identify potential deductions to minimize clients' tax burden. • Organize and maintain confidential files of all completed work products. • Maintain updated knowledge of changes in the taxation field through continuing education courses. • Communicate effectively with clients regarding financial records and other relevant information required for filing purposes. • Prepares federal, state, and local tax returns for individuals, trusts, and corporations.
LOAN PROCESSOR- ENOVA FINANCIAL
September 2021- August 2023
Submitted loan applications to the underwriting department for review and approval process. • Communicated with customers via telephone or email to obtain additional documentation required for loan processing. • Provided excellent customer service while responding promptly to inquiries from applicants, lenders and brokers. • Maintained complete confidentiality of submitted information according to release guidelines. • Assisted borrowers with questions regarding their loans after closing.
PERSONAL ASSISTANT- DEPARTMENT OF REHABILITATION
September 2012 – December 2023
Responsible for maintaining a clean environment for my client. Prepared healthy meals for clients. • Monitored clients’ reactions to medication. • Assisted client with in-house and outside activities. • Assisted client with doctor and hospital visits.
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