Experienced Logistics Coordinator (Remote Customer Service)

RACHEL NICOLE BROWNE

347-***-**** *** Sheridan ave Hewlett NY 11557 *************@*****.***

Profile

Experienced Logistics Coordinator for over sixteen years with strengths in customer service, Marketing and Trade. Proven skills in shipment management, Client service and product integration. Successful in developing strategies that have resulted in an over 20% increase in new customer results. Instrumental in developing innovative programs for client services with a customer success rate of over 45%.

Skills

Proficient in MS Office (Word, Excel, PowerPoint, Outlook); Windows XP/Vista Degree / Date of Graduation

Richmond Hill High School --Richmond Hill, NY

High school Diploma,11988

TGT Transport 9/2016 - Current

Dispatcher loading/unloading, Customer service, Booking loads Contractor

• Receive emergency and non-emergency calls and record significant information

• Address problems and requests by transmitting information or providing solutions

• Receive and dispatch orders for products or deliveries

• Prioritize calls according to urgency and importance

• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations

• Monitor the route and status of field units to coordinate and prioritize their schedule

• Provide field units with information about orders, traffic, obstacles and requirements

• Enter data in computer system and maintain logs and records of calls, activities and other information NNR Global Logistics 7/1999 -9/2016

Logistic Coordinator

• Breakdown and distribution of daily incoming documents using customer SOP

• Documents and arrival notices turnover to in house broker team and also outside brokers

• Air and ocean import operations

• Process claims for damage/loss shipments

• Greet customers and handle shipping request

• Implemented innovative marketing efforts to increase business

• Process customs forms 712,3461, IT, VSIE, TE, IE manually and through ACE system

• Enter shipment information in power net system

• Follow up with track and trace for customers

• Visit customers for more sale leads

• Assisted with billing issues prepared invoices and process payments

• Responded to customer services issues

Oxford Insurance (long Island Jewish Hospital) 2/1995-6-1999 Customer Service Representative

• Make appointment for customers

• Process insurance claims

References

Lori Castor :516 -384-4840 Doreen Henderson: 917 -541 -7125

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