Performance Consultant

Leslie S. Dunn

Dayton, OH ***** 937-***-**** *************@*******.***

www.lesliesadkins.com LinkedIn: linkedin.com/in/mrslesliesdunn

Professional Summary

Strategic Talent Development and Customer Success professional with 10+ years of experience designing impactful learning programs, managing change initiatives, and driving enterprise-wide adoption of technologies including AI tools. Proven ability to lead cross-functional teams, develop stakeholder engagement strategies, and create scalable learning solutions aligned with business goals.

Key Skills

• AI & Automation: Microsoft 365 Copilot, ChatGPT, Seismic AI agent, Nexus+AI, Lexus+AI, LLM for LexisNexis

• Productivity Tools: Google Suite (Docs, Sheets, Slides, Drive, Meet)

• Change Management: Stakeholder Engagement, Impact Analysis, Communication Planning

• Learning & Development: Instructional Design, Microlearning, Scenario-based Learning, LMS Administration

• Tools & Technologies: Salesforce, Outreach, Articulate Storyline, Camtasia

• Soft Skills: Communication, Leadership, Cultural Awareness

Professional Experience

December 2025 – Present Miamisburg, OH LexisNexis / Performance Consultant

Architect and deliver global sales enablement programs aligned to enterprise and SaaS business priorities

Partner strategically with sales leadership to diagnose capability gaps and performance drivers

Activate seller readiness through high-impact training and targeted coaching

Translate performance insights into practical, behavior-changing enablement experiences using adult learning principles

Measure, optimize, and scale enablement initiatives to support revenue growth and execution excellence

Plan sales meetings for sales teams including scheduling speakers, running planning calls, dry runs for each session (virtual / in-person), book auditoriums and conference rooms for primary and secondary sessions, set up travel (hotels, plane tickets, shuttle from / to airport, bussing from hotel to conference location), set up breakfast, lunches and snacks and order / pass out swag for attendees

January 2018 – December 2025 Miamisburg, OH LexisNexis / Customer Success Manager

• Led strategic change initiatives improving adoption of Nexis Solutions products by 20% and retention by 15%

• Designed multimodal learning experiences and onboarding curriculum increasing efficiency by 40%

• Integrated AI tools into workflows and training programs to enhance customer success

• Built prompt libraries and playbooks aligned with responsible AI principles

• Facilitated live and virtual enablement sessions across business units

October 2016 – January 2018 Miamisburg, OH LexisNexis / Onboarding Specialist

• Managed onboarding for 300+ clients with 95% satisfaction rate

• Conducted change impact assessments and reduced onboarding errors by 20%

• Aligned onboarding strategies with organizational goals

December 2012 – October 2016 Miamisburg, OH LexisNexis / Training & Knowledge Management Specialist

• Developed training programs improving time-to-productivity and performance

• Led coaching and quality review initiatives for 300+ employees

• Supported change efforts by aligning training with evolving business needs

Education

Bowling Green State University / Master of Education in Instructional Design and Technology / August 2023 GPA: 3.750

Bowling Green State University / Bachelor of Science in Management and Technology / December 2021 GPA: 3.326

Leadership & Volunteer Work

• African Ancestry Network – President

• Sigma Gamma Rho Sorority Inc. – Historian, Community Service / Education Chairperson

• Phi Sigma Pi National Honor Fraternity – Member

• Dayton Early College Academy (Dayton, Ohio) – Parent Advisory Board Member

• FoodBank Dayton – Volunteer

• Adventure Central & Five Rivers MetroParks – Parent Volunteer

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