Remote Bilingual Customer Service Representative
Resume:
M A R I MW A W I L L I A M S O N
C O N T A C T
******************@*****.***
Norman, OK 73071
OKLAHOMA CITY COMMUNITY COLLEGE
Associates of Arts in Sociology
2013-2015
2016 - Present
AMERICAN MILITARY UNIVERSITY
Bachelors in Criminal Justice
GPA: 3.8 / 4.0
E D U C A T I O N
S K I L L S
Project Management
Public Relations
Teamwork
Time Management
Leadership
Effective Communication
Critical Thinking
English: Fluent
Spanish: Fluent
L A N G U A G E S
P R O F I L E S U MMARY
Customer-focused professional with 11 years of experience coordinating services, communicating with diverse populations, managing sensitive information, and providing exceptional support in fast-paced, high-volume environments. Proven ability to build trust quickly, coordinate multiple priorities, maintain detailed documentation, and deliver compassionate service while meeting strict performance expectations. Experienced collaborating with internal teams, outside agencies, and community partners to ensure timely communication, efficient scheduling, and successful outcomes. Bilingual in English and Spanish.
WORK E X P E R I E N C E
2015– PRESENT
City of Moore Police Department
Criminal Investigation Division
2009– 2015
United States Air Force
Security Forces
Respond to hundreds of customer inquiries from citizens, victims, witnesses, and community members while providing professional, compassionate service.
Listen carefully to understand concerns, ask probing questions, and identify the best solution based on departmental policies. Resolve problems by gathering accurate information and coordinating with internal departments and outside agencies.
Maintain strict confidentiality while handling sensitive personal, medical, and legal information.
Accurately document customer interactions, reports, and case information while ensuring compliance with auditing requirements. Explain procedures, policies, and available resources in a clear and understandable manner.
Prioritize multiple requests while maintaining exceptional customer service in fast-paced environments.
Conduct employment background investigations requiring exceptional attention to detail and confidentiality.
Utilize multiple computer systems simultaneously to research information, enter documentation, and communicate with internal stakeholders. Delivered professional customer service while assisting military personnel, civilians, and visitors.
Communicated policies and procedures clearly while resolving questions and concerns.
Maintained accurate documentation and operational records. Worked successfully in fast-paced, high-volume environments requiring multitasking and attention to detail.
Collaborated with team members to accomplish mission objectives and meet organizational goals.
Supervised personnel while coaching, mentoring, and providing constructive feedback.
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