Remote Customer Service & Support Specialist

AnnMaria Placer

***** ********** ******, ***** * #124 Palm Desert, Ca 92211

***************@******.** 442-***-****

Professional Summary

Self-motivated and dependable professional with experience in customer service, communication, and remote support. Proven ability to work independently, build positive customer relationships, and adapt to changing priorities. Strong work ethic, attention to detail, and commitment to exceptional customer service. Seeking a fully remote customer service position where I can contribute and continue to grow.

PROFESSIONAL EXPERIENCE

Bartending School (The office side of it) 01/2001 - 11/2001 Sales Telemarketer

• • Sold bartending school training packages to prospective students across the United States.

• • Conducted inbound and outbound calls to provide information on programs and enrollment opportunities.

• • Built rapport with prospective students to understand their goals and recommend appropriate training options.

• • Developed strong phone etiquette, communication, and active listening skills through ongoing practice and training.

• • Maintained a professional and customer-focused approach while assisting prospective students throughout the enrollment process.

Moshannon Valley Super Bowl 02/2011 - 07/2013

Front Desk Manager

• • Managed front desk operations, including cashiering, customer service, lane assignments, and phone inquiries.

• • Scheduled reservations and coordinated parties, leagues, and special events.

• • Processed league payments and maintained accurate cash handling procedures.

• • Entrusted with access to company safe for cash, paperwork, and business records.

• • Assisted with opening and closing procedures to ensure smooth daily operations.

• • Supported food service operations, including order processing, food preparation, cleaning, and inventory restocking.

• • Maintained a clean and welcoming environment through routine housekeeping and facility upkeep.

• • Performed basic evening maintenance duties and facility monitoring after the mechanic's shift ended.

• • Provided exceptional customer service while handling multiple responsibilities in a fast-paced environment.

Toys R Us 08/2009 - 09/2010

Front End Cashier / Floor Associate

• • Provided friendly and professional customer service by greeting customers and assisting with product inquiries.

• • Processed customer purchases accurately and efficiently at front-end and electronics department registers.

• • Assisted with merchandise stocking, inventory organization, and product display setup.

• • Maintained attractive and organized sales floor presentations to enhance the customer shopping experience.

• • Supported customer service operations, including resolving customer concerns and answering questions.

• • Assisted with in-store events and promotions to increase customer engagement and satisfaction.

Cigna and Aetna 06/2023 - 02/2025

Insurance Advisor

• • Assisted clients with health insurance enrollment, ensuring accurate application completion and policy selection.

• • Conducted welcome calls to new members, providing information, answering questions, and delivering exceptional customer service.

• • Explained insurance benefits and enrollment processes in a clear and professional manner.

• • Maintained compliance with company policies and applicable insurance regulations.

• • Originally licensed as a California Health Insurance Producer.

• • National Producer Number (NPN): 20577643 California License No. 4258496 EDUCATION

Frederick High School 01/1991

Graduate

KEY SKILLS

• Key Skills

• Customer Service Excellence

• Strong Verbal and Written Communication

• Active Listening

• Relationship Building

• Problem Solving

• Critical Thinking

• Adaptability

• Attention to Detail

• Dependability

• Integrity

• Compassion

• Flexibility

• Quick Learner

• Emotional Intelligence

INTERESTS

• Interests

• Learning

• Applying Knowledge

• Personal Growth

• Professional Development

• Helping Others

• Succeeding

REFERENCES

Garry

424-***-**** ***************@******.**

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